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Globe Life Inc

Exchange: NYSESector: Financial ServicesIndustry: Insurance - Life

Globe Life is headquartered in McKinney, TX, and has more than 16,000 insurance agents and 3,600 corporate employees. With a mission to Make Tomorrow Better, Globe Life and its subsidiary companies issue more life insurance policies and have more policyholders than any other life insurance company in the country, with more than 17 million policies in force (excluding reinsurance companies; as reported by S&P Global Market Intelligence 2024). Globe Life's insurance subsidiaries include American Income Life Insurance Company, Family Heritage Life Insurance Company of America, Globe Life And Accident Insurance Company, Liberty National Life Insurance Company, and United American Insurance Company.

Did you know?

Net income compounded at 7.3% annually over 6 years.

Current Price

$152.72

-1.02%

GoodMoat Value

$280.78

83.9% undervalued
Profile
Valuation (TTM)
Market Cap$12.16B
P/E10.47
EV$13.42B
P/B2.03
Shares Out79.61M
P/Sales2.03
Revenue$5.99B
EV/EBITDA9.28

Globe Life Inc (GL) — Q1 2016 Earnings Call Transcript

Apr 5, 202611 speakers5,354 words45 segments

AI Call Summary AI-generated

The 30-second take

Globe Life reported modest profit growth for the quarter, but sales were mixed across its different businesses. The company is dealing with higher claims in some areas and a low interest rate environment, but it remains confident in its core insurance operations and plans to continue buying back its own shares.

Key numbers mentioned

  • Net operating income from continuing operations per share $1.08
  • Life premium revenue $544 million
  • Health premium revenue $236 million
  • Share repurchases in Q1 $80 million
  • Energy sector fixed maturities $1.6 billion
  • Expected 2016 net operating income per share $4.35 to $4.51

What management is worried about

  • Higher claims, primarily in the direct response business, caused life underwriting margin growth to lag behind premium growth.
  • The continued low interest rate environment will impact the income statement, as new investment yields are lower than previously expected.
  • There were significant first-quarter downgrades of securities in the energy and minerals and mining sector within the investment portfolio.
  • Health sales declined due to a reduction in group sales.
  • The Medicare Part D business continues to have a negative impact on excess investment income due to delayed reimbursements from the government.

What management is excited about

  • The company expects life underwriting margin to increase 2% to 4% for the full year.
  • Agent productivity, recruiting, and retention improvements are driving sales increases at Liberty National.
  • The risk of realizing losses in the energy portfolio is seen as minimal, and market values have improved recently.
  • The company was released from Medicare marketing sanctions, removing an overhang.
  • Liberty National's underwriting margin is trending better than previously expected.

Analyst questions that hit hardest

  1. Seth Weiss, Bank of America - RBC ratio and buyback sustainability: Management gave a long, detailed response emphasizing available liquidity and the temporary nature of the RBC shortfall to assure that buybacks would not be impacted.
  2. Jimmy Bhullar, JPMorgan - Direct response sales weakness: Management responded defensively, framing the sales decline as an intentional cutback in circulation to eliminate unprofitable business segments.
  3. Bob Glasspiegel, Janney - Clarity on capital and buyback risk: Management's response was somewhat evasive, stating they did not anticipate changing buybacks but acknowledging they might temporarily operate with a lower capital ratio.

The quote that matters

We believe the companies in our portfolio can continue to operate for a long time with oil prices at $40 to $50 a barrel.

Gary Coleman — Co-Chief Executive Officer

Sentiment vs. last quarter

The tone was more focused on defending the balance sheet's resilience against energy sector volatility and low interest rates, whereas last quarter's emphasis was on the strategic decision to exit the Part D business. Confidence in the core agency operations remains steady.

Original transcript

MM
Mike MajorsVice President of Investor Relations

Thank you. Good morning. Joining the call today are Gary Coleman and Larry Hutchison, our Co-Chief Executive Officers; Frank Svoboda, our Chief Financial Officer; and Brian Mitchell, our General Counsel. Some of our comments or answers to your questions may contain forward-looking statements that are provided for general guidance purposes only. Accordingly, please refer to our 2015 10-K. I'll now turn the call over to Gary Coleman.

GC
Gary ColemanCo-Chief Executive Officer

Thank you, Mike, and good morning, everyone. In the first quarter, net operating income from continuing operations was $133 million, or $1.08 per share, a per share increase of 6% from a year ago. Net income for the quarter was $124 million or $1.01 per share, also a 6% increase on a per share basis. With fixed maturities that amortized cost, our return on equity as of March 31, was 14.5%, and our book value per share was $30.65, an 8% increase from a year ago. On a GAAP reported basis, with fixed maturities at market value, book value per share was $35.72, a decline of 6% from a year ago. In our life insurance operations, premium revenue grew 6% to $544 million, while life underwriting margins were $144 million, up 2% from a year ago. Growth and underwriting margin lagged premium growth due to higher claims, primarily in direct response. For the full-year, we expect life underwriting margin to increase 2% to 4% over 2015. Net life sales were $104 million flat compared to the year-ago quarter. On the health side, premium revenue grew 3% to $236 million and health underwriting margin was $52 million approximately the same as a year ago. For the full-year, we expect health underwriting margin to grow 1% to 2%. Health sales declined 1% to $32 million due to the decline in group sales. Individual health sales were up 1% to $28 million. Administrative expenses were $48 million for the quarter, up 5% from a year ago and in line with our expectations. The primary reasons for the increase in administrative expenses are higher information technology costs. As a percentage of premium from continuing operations, administrative expenses were 6.2%, the same as a year ago. For the full-year, we anticipate administrative expenses will also be around 6.2% of premium. I will now turn the call over to Larry Hutchison for his comments on the marketing operations.

LH
Larry HutchisonCo-Chief Executive Officer

Thank you, Gary. I'll now go over the results for each company. At American Income, life premiums were up 9% to $213 million and life underwriting margin was up 11% to $69 million. Net life sales were $50 million, up 7% due primarily to increased agent productivity. The average agent count for the first quarter was 6,206, down 2% over a year-ago and down 6% from the fourth quarter. The producing agent count at the end of the first quarter was 6,225. We expect 5% to 7% life sales growth for the full-year 2016. In our direct response operation at Globe Life, life premiums were up 7% to $200 million. Life underwriting margin declined 13% to $37 million. Net life sales were down 8% to $41 million due primarily to decreases in circulation. We expect life sales to be flat to down 3% for the full-year 2016. At Liberty National, life premiums were $68 million, approximately the same as the year ago quarter. Life underwriting margin was $18 million, up 6%. Net life sales increased 11% to $9 million. Net health sales increased 19% to $5 million. The sales increases were driven primarily by improvements in agent productivity, recruiting, and retention. The average producing agent count for the first quarter was 1,542, up 5% from a year ago and flat compared to the fourth quarter. The producing agent count at Liberty National ended the quarter at 1,711. Life net sales growth is expected to be within a range of 7% to 9% for the full-year 2016. Health net sales growth is expected to be within a range of 5% to 7% for the full-year 2016. At Family Heritage, health premiums increased 7% to $57 million. Our health underwriting margin increased 8% to $12 million. Health net sales were down 9% to $11 million due primarily to reduced agent productivity. The average producing agent count for the first quarter was 827, up 5% from a year ago but down 6% from the fourth quarter. The producing agent count at the end of the quarter was 881. We expect health sales growth to be in a range from 2% to 6% for the full-year 2016. At United American General Agency, health premiums increased 6% to $88 million. Net health sales were $12 million, down 2% compared to the year-ago quarter. Individual sales grew 2% to $9 million. Our group sales declined 10% to $3 million. For the full-year 2016, we expect growth in Individual Medicare supplement sales to be around 9% to 11%. I will now turn the call back to Gary.

GC
Gary ColemanCo-Chief Executive Officer

I want to spend a few minutes discussing our investment operations. First, regarding excess investment income. Excess investment income, which we define as net investment income less acquired interest on net policy liabilities and debt, was $55 million flat compared to the year-ago quarter. On a per share basis, reflecting the impact of our share repurchase program, excess investment income increased 2%. As discussed on previous calls, the Part D segment has a negative impact on excess investment income due to the negative cash flows that occurred during the year, including the long delay in receiving reimbursements from CMS for excess claims paid by the company. The impact of the lost investment income from the delayed receipt of reimbursements is reflected in income from continuing operations rather than discontinued operations in accordance with applicable accounting rules. In the first quarter, Part D had a negative impact on excess investment income of approximately $2.8 million compared to a negative impact of $2.5 million in the year-ago quarter. For the full-year 2016, we expect excess investment income to grow about 1% to 2%. However, on a per share basis, we should see an increase of about 5% to 6%. At the mid-point of our 2016 guidance, we are expecting a drag on excess investment income from Part D of approximately $8 million to $9 million compared to the drag of $8 million in 2015. Now regarding the investment portfolio, invested assets were $14.2 billion including $13.5 billion of fixed maturities at amortized costs. Of the fixed maturities, $12.7 billion are investment grade with an average rating of A-minus, and below investment grades are $771 million compared to $604 million a year ago. The percentage of below investment grade bonds of fixed maturities is 5.7% compared to 4.8% at the end of the fourth quarter. The increase in below investment grade bonds is due primarily to first quarter downgrades of securities in the energy and minerals and mining sector. However, due to increases in underlying commodity prices subsequent to these downgrades, the current market values of these securities are significantly higher than at the time of the downgrades. With a portfolio leverage of 3.6 times, the percentage of below investment grade bonds to equity, excluding net unrealized gains of fixed maturities is 20%. Overall, the total portfolio is rated A-minus, same as a year ago. In addition, we have net unrealized gains in the fixed maturity portfolio of $970 million, approximately $464 million higher than at the end of the fourth quarter. Now, to complete the discussion of the investment portfolio, I would like to address our $1.6 billion of fixed maturities in the energy sector. The net unrealized loss of our energy portfolio declined from $165 million at the end of 2015 to $128 million at the end of the first quarter, an improvement of $27 million. We believe the risk of realizing losses in the foreseeable future is minimal for several reasons. First, even with the significant rating agency downgrades in the first quarter, 89% of our energy holdings remain investment grade. Next, only $143 million, or 9% of our energy holdings, are in the oil field service and drilling sector. While we had significant downgrades in the first quarter energy sectors, we have seen improvements in market values recently. We believe the companies we own have sufficient liquidity to endure the cycle. Third, based on the consensus of expert views, our investment department believes that oil is more likely to increase to $50 or $60 a barrel during the 12 to 24 months than to remain at current levels. We believe the companies in our portfolio can continue to operate for a long time with oil prices at $40 to $50 a barrel. Even if oil declined to $30 a barrel and remained at that level for the next 12 to 24 months, we would not expect to have any defaults during that period. Finally, the companies we have invested in have several options to avoid default, including but not limited to, reducing distributions to partners, drawing on lines of credit, and reducing exploration activities. We do not expect significant further downgrades in our energy portfolio. Also, the recent downgrades should not impact our stock buyback program. Frank will address more detail when he discusses capital. As to investment yield in the fourth quarter, we invested $287 million in investment grade fixed maturities, primarily in the industrial sector. We invested at an average yield of 5%, an average rating of BBB plus, and an average life of 26 years. For the entire portfolio, the first quarter yield was 5.83%, down four basis points from the 5.87% yield in the first quarter of 2015. At March 31, the portfolio yield was approximately 5.81%. For the remainder of 2016, we have assumed a new money rate at 5% at the midpoint of our guidance. This rate is lower than we previously expected. We are disappointed interest rates have not risen as expected. However, while the continued low interest rate environment will impact our income statement, it will not have a negative impact on the balance sheet. Since we primarily sell non-interest sensitive protected products accounted for under FAS 60, we don't see a reasonable scenario that would require us to write off DAC or to put up additional GAAP reserves due to interest rate fluctuations. In addition, we do not foresee a negative impact on our statutory balance sheet. While we would benefit from higher interest rates, Torchmark would continue to earn substantial excess investment income in an extended low interest rate environment. As we have said before, Torchmark can thrive in either low or high-interest rate environments. Now I'll turn the call over to Frank.

FS
Frank SvobodaChief Financial Officer

Thanks, Gary. First, I wanted to spend a few minutes discussing our share repurchases and capital position. In the first quarter, we spent $80 million to buy 1.5 million Torchmark shares at an average price of $53.26. So far in April, we have used $21 million to purchase 392,000 shares. For the full-year through today, we have spent $101 million of parent company cash to acquire more than 1.9 million shares at an average price of $53.38. These purchases are being made from the parent company’s free cash flow. Free cash flow results primarily from the dividends received by the parent from the subsidiaries less the interest paid on debt and the dividends paid to Torchmark shareholders. We expect free cash flow in 2016 to be around $320 million. Thus, including the $46 million available to the parent from assets on hand at the beginning of the year, we currently expect to have approximately $366 million of cash and liquid assets available to the parent during the year. As previously mentioned, to date we have used $101 million of this cash to buy 1.9 million Torchmark shares, leaving around $265 million of cash and other liquid assets available for the remainder of the year. As noted before, we will use our cash as efficiently as possible. If market conditions are favorable, we expect that share repurchases will continue to be a primary use of those funds. We also expect to retain at least $50 million to $60 million of assets at the parent company, absent the need to utilize any of these funds to support our insurance company operations. In early April, Torchmark completed the issuance and sale of $300 million of 6.125% fixed rate, junior subordinated debentures with a 40-year life, but callable after five years. The debt was sold pursuant to Torchmark's shelf registration statement from last August. The net proceeds from the debt issuance will be used to retire the $250 million outstanding principal amount, plus accrued interest on the 6.375% senior notes due June 15, 2016, and for general corporate purposes, including additional capital and other financing needs if necessary at our insurance subsidiaries. The issuance of the debt was consistent with guidance provided to S&P as to how we would refinance the upcoming maturity and security will be treated as equity for their capital purposes. Both S&P and Moody's have assigned the same rating to the new junior subordinated security as exists on our current subordinated debentures. The issuance will have an immaterial impact on our earnings per share. Now regarding RBC at our insurance subsidiaries. We currently plan to maintain our capital at the level necessary to retain our current ratings. For the last three years, that level has been around an NAIC RBC ratio of 325% on a consolidated basis. This ratio is lower than some peer companies but is sufficient for our companies in light of our consistent statutory earnings, the relatively lower risk of our policy liability, and our ratings. As of December 31, 2015, our consolidated RBC was 317%, eight basis points below our target of 325%, primarily due to Part D earnings being lower and fourth quarter downgrades being greater than expected. During the first quarter of this year, we had approximately $245 million of net downgrades on an NAIC basis within our fixed income portfolio. This amount includes total downgrades from NAIC Class I to II, II to III, and III to IV, net of any upgrades during that period. So we don’t calculate RBC on a quarterly basis. We estimate that these net downgrades will result in a decrease in our RBC percentage of approximately five basis points. This effect on RBC is consistent with the general rules of thumb we outlined last quarter. Stating that for every $100 million in downgrades, a two basis point reduction in RBC percentage would result and around $9 million of additional capital would be needed. The combination of the shortfall as of the end of 2015, plus the additional capital needed due to the downgrades in the first quarter, indicates that we may need around $60 million of additional capital to return to a 325% RBC level. At this time, we do not plan on changing our targeted RBC level of 325%. However, as indicated on the last call, should we believe that our RBC level is being adversely impacted by downgrades that we believe are temporary and that will reverse in the relatively near future, we may choose to temporarily target an RBC ratio below 325%. We are comfortable that any additional needed to meet our target RBC levels for 2016 could be funded with excess proceeds from our recent debt issuance, available assets on hand, and other sources of liquidity without having to suspend or reduce the amount available for share buybacks. Now a few comments about Part D. On April 7, Torchmark was notified by the Center for Medicare and Medicaid Services that its two subsidiaries, UA and FUA, were released from intermediate sanctions and returned to normal marketing and enrollment status, effective as of that date. The plans had operated under sanction since August 1 of last year. While our plans will be able to accept new enrollees, we anticipate that additional sales during the remainder of 2016 will be minimal. We continue to proceed with the possible sale of our Part D contract and the release of these sanctions will have no impact on the Company's previously announced commitment to exit the Medicare Part D business. As noted on the last call, the disposition of our Part D business will release around $70 million of capital that we held at the end of 2015 relating to this business. Since the risk-based capital is determined primarily on the level of premiums received and claims made during the year, we will still be required to hold the majority of this capital at the end of 2016. We estimate that approximately $10 million to $15 million of capital will become available in 2016 with the remainder to be released in 2017. We will consider an extraordinary dividend of the excess capital to the parent company depending on our capital needs for 2017. Now with respect to our guidance for 2016, we are projecting that net operating income from continuing operations per share will be in the range of $4.35 to $4.51 for the year ended December 31, 2016. The $4.43 midpoint of this guidance reflects a $0.05 increase over our previous guidance. $0.04 of this increase is due to the early adoption of a newly-issued accounting standard, ASU 2016-09 as of January 1, 2016. This new accounting standard simplifies certain aspects of accounting for equity-based compensation and will primarily affect our net operating income through its impact on stock compensation expense, net of taxes, diluted shares outstanding, and earnings per share. As required by the new standard, the adoption is prospective and thus will impact only 2016 and future periods. In the first quarter, the Company recorded $2 million in additional tax benefits as a reduction to stock option expense in our first quarter operating earnings, as opposed to directly increasing equity, as would have occurred under prior guidance. The adoption also resulted in an increase to the weighted-average diluted shares. The net effect of the change in the first quarter was a $0.01 increase in earnings per share. Those are my comments. I will now turn the call back to Larry.

LH
Larry HutchisonCo-Chief Executive Officer

Thank you, Frank. Those are our comments; we will now open the call up for questions.

Operator

We can take our first question from Erik Bass with Citigroup. Please go ahead.

O
EB
Erik BassAnalyst

Hi, thank you. I guess first question on direct response. I think on the last call you talked about targeting a margin for 2016 in the 19.5% to 20% range. And the actual margin was about 18.5% this quarter. So just wanted to get any updates on your expectations for the year for that one?

FS
Frank SvobodaChief Financial Officer

Yeah Erik, our expectation for the full year hasn't changed at this point in time. The claims were a little bit higher in the first quarter just due to some seasonal fluctuations. But our outlook for the full year is still on that - around that 19.5% to 20% range.

EB
Erik BassAnalyst

Okay. And then just to clarify on the debt proceeds, the extra $50 million, am I taking it right from your comments that you would expect to keep that as sort of liquidity at the holding company near term and for general corporate purposes so we may see the holding company liquidity a bit higher than $50 for a period?

FS
Frank SvobodaChief Financial Officer

Yes, that's possible. If over the course of the year we determine that we would need some additional financing down at the insurance subsidiaries or additional capital before the end of the year, then we could use those proceeds to finance some of those operations.

EB
Erik BassAnalyst

Got it. And then just one last quick one, I mean you talked about the impact of the stock option expense accounting change for this year, should we think about - I don’t know how should we think about the impact beyond 2016?

FS
Frank SvobodaChief Financial Officer

It's really hard to determine what it may be beyond 2016, really depends on changes in share price as well as the exercise patterns within the stock option grants that we have. At this point in time, we would anticipate that they would be in the same range as what we would see for 2016.

Operator

And we will take our next question from Steven Schwartz with Raymond James. Please go ahead.

O
SS
Steven SchwartzAnalyst

Good morning, everybody. Just a real quick one on Part D and the recovery of delayed payments, did that come in this quarter, does it come in the second quarter?

FS
Frank SvobodaChief Financial Officer

There are receivables that are coming in throughout the year that the big payment from CMS will come in, in the fourth quarter of 2016. And we anticipate that being around $100 million for this year.

Operator

And our next question comes from Bob Glasspiegel with Janney. Please go ahead.

O
BG
Bob GlasspiegelAnalyst

Just a quick follow-up on the interest. We’ll have - is it June 15 retirement you said on the old one?

GC
Gary ColemanCo-Chief Executive Officer

That’s correct.

BG
Bob GlasspiegelAnalyst

So you’ll have two and a half months of extra interest in Q2 and then it will go down fractionally Q3, Q4, is that calculated?

GC
Gary ColemanCo-Chief Executive Officer

That’s exactly right.

BG
Bob GlasspiegelAnalyst

Okay. And in your discussion on capital available for buyback, I mean you went through the $60 million possible needs for the downgrade, but then you said you might operate with a little less RBC for a bit. Was the long and the short of it don’t change your buyback assumptions for now, but there a little bit of risk?

GC
Gary ColemanCo-Chief Executive Officer

Yes, I would say we do not anticipate that we are changing our buyback assumptions. And I think what I really had attempted to indicate was that even with the level of downgrades that we've had, we don't see significant further downgrades coming in the future. We think that between the excess proceeds that we have from the debt offering and our other sources that we will be able to fund whatever capital needs we need without affecting share buybacks. So we would get into them at 320, we're fairly comfortable with that number.

BG
Bob GlasspiegelAnalyst

And you give a nice thoughtful analysis of your energy exposure and sort of like, we're not going to be facing the same number of downgrades this quarter as we did last quarter. Was that the read? We’ve got, the current environment is factored into all your commentary?

LH
Larry HutchisonCo-Chief Executive Officer

Yes, Bob we don't see significant further downgrades for one thing that oil prices are building up over $40 a year is helpful to the bonds in our portfolio. And we’ve seen - I think I mentioned it, market base improved, generalized gains improved, excuse me unrealized losses improved by $37 million in the quarter. It's improved even further since then. It's improved by another $52 million since the end of the first quarter, so we - all along we felt comfortable with the bonds. We feel even more comfortable with it now.

Operator

We’ll now turn to Seth Weiss from Bank of America. Please go ahead.

O
SW
Seth WeissAnalyst

Hi, good morning. Thanks for taking the question. And Frank I just want to follow-up again on the commentary on buyback being able to use debt or other sources of liquidity to fund it if that RBC stays low for a period of time. You comment that you see the move below in RBC as sort of temporary. And I’m curious why that’s temporary, is it just if oil prices recover that'll get the bonds upgraded and the RBC back to 325. Just trying to distinguish the difference between the fundamentals of the bonds being money good and what fundamentally makes that RBC revert back to a more normal level from what you consider to be temporarily lower?

FS
Frank SvobodaChief Financial Officer

Yes, no that is largely what we're really indicating there is that, we have had obviously some downgrades in the first quarter and the latter part of last year. To the extent that the oil prices do recover, we see the possibility and the probability that eventually those bonds would be upgraded to a higher NAIC level and requiring less RBC. So depending upon what we kind of see as the short-term or the long-term nature of when we think that recovery might occur, that may lead us to making the decision to temporarily target an RBC level less than that 325%.

SW
Seth WeissAnalyst

Okay. And I appreciate that. If we think about your example, and the comments around energy were helpful in the sense that the fundamentals would still be okay even if we stayed in a $30 to $40 oil range, but if that happened for a prolonged period of time, you would still see RBC lower, even if the quality of the bonds is good. So at that point, would you have to see a sacrifice to that patient buyback? I understand that in 2016, we could hit that 320 number but if we look out into 2017 and we do have prolonged low period of oil, are we looking at a scenario where at some point you have to sacrifice on the buyback?

GC
Gary ColemanCo-Chief Executive Officer

I would add that - what Frank was describing, where we are now, we could maybe need $60 million of capital to get to the 325%. We can - the point is we could easily do that with money that we have on hand. We don't expect significant further downgrades, but to the extent that happens, we still think we can cover that without impacting the buyback program. One thing that Frank mentioned is that we're going to free up $70 million of capital in the next few years from Part D. That will go a long way toward helping, if there is any kind of capital shortage. The main thing is we don't want to put the money down on the insurance companies unless we - until we determine we need to, because once it's down there, and let's say bonds get upgraded and all of a sudden we have excess capital, it's difficult to get that excess capital back out because we have to go through the extraordinary dividend process with the states. So we think the best use of capital right now is to monitor it. We've got the cash available to cover any shortfall at this point. And we've got additional capital being freed up in the next two years, so if we get down the road and there is a sizable hole there, we'll fill it, but we're not at that point now. We would rather keep the money in the holding company until that time comes.

SW
Seth WeissAnalyst

That's very helpful. Thanks for that.

Operator

Our next question comes from Michael Kovac with Goldman Sachs.

O
MK
Michael KovacAnalyst

Thanks for taking the question. Just wanted to walk through the guidance update on the quarter, recognizing $0.04 for the full year is due to some of the accounting changes that you discussed. Can you sort of talk us through what the other $0.01 increase that you have in there is from? It sounded like maybe there were some headwinds on the excess investment income relative to the fourth quarter and maybe a little bit in direct response, so it sounded like you were more comfortable with that. Can you give us a sense of the moving pieces?

FS
Frank SvobodaChief Financial Officer

Sure. No you’re right. We've seen a little bit of that drag on the excess investment income. So where we have a little bit better of an outlook is really in our Liberty National operations. I think so we have a little bit - we've increased, if you will, where we kind of see - I think in previous guidance we had pointed that we had thought that would be, you know, the margins for the full year, you know, would be closer to 26%. Based on some of the experience and the claims activity that we're seeing there and throughout the first quarter, we're feeling a little bit better about that and see our underwriting margin may be getting closer to 27% on that particular line. And then just maybe a little bit better outlook for American Income as well, even though that's a little bit smaller. So it's really a little bit better underwriting on those two lines of business, offset by a little bit of a drag on the excess investment income.

MK
Michael KovacAnalyst

Okay. That makes sense. And then in terms of thinking about the future growth and agency recruiting, can you give us an update on sort of generally what you're seeing in terms of future pipeline for agency recruiting?

LH
Larry HutchisonCo-Chief Executive Officer

Talk about globe first, direct response. We are going to see circulation volume continue to decline in 2016 as we adjust our marketing efforts to maximize sales and profits. Currently we're expecting about a 20% decrease in circulation volume for 2016. In terms of inquiries, we think we’ll see a 1% to 3% increase in inquiries in electronic media. And we should see a 15% to 20% decline in inquiries in that media. With respect to this agency operation, we are expecting agency growth in all three agencies, projected growth at the end of the year. We think we'll have an ending agent count of American Income of about 6,600 agents to 6,750 agents. Liberty National will have an increase in agents from 1,625 to 1,725 agents and Family Heritage - ending agent count of 912,000 agents that’s incorporated in our updated sales guidance, which is increased at Liberty National, we will see an increase in life sales of 7% to 9%, net health sales of Liberty National should increase 5% to 7%. Our sales guidance of American Income is unchanged from last quarter. We think we’ll see a 5% to 7% increase. Family Heritage was slightly lower, to 2% to 6%, because we had slower sales and lower productivity than anticipated in the first quarter.

MK
Michael KovacAnalyst

Thanks, that’s helpful.

Operator

And we will take our next question from Jimmy Bhullar with JPMorgan.

O
JB
Jimmy BhullarAnalyst

Hi, good morning. On the direct response business can you discuss just the weakness in sales and how much of that is due to a reduction in circulation on your part versus just lower success of some of the programs that you've cut on and then have a follow-up as well?

LH
Larry HutchisonCo-Chief Executive Officer

Jimmy, I wouldn’t characterize the weakness of sales, this is intentional, we started to decrease circulation in the third and fourth quarter of last year. The decrease in sales expected in 2016 is primarily a result of adjusted marketing activities to eliminate those unprofitable sales. As we’ve discussed previously, we encountered lower than expected profit margins at certain target populations where we used prescription drug data. As a result, we decreased our circulation and we decreased our mailings in profitable segments. Additionally, this year we’ll re-price segments for our new business to reflect updated mortality. We do have initiatives to increase circulation. We've tested formats, creative content to improve our response rates and conversion rates. We're working to identify new media and finally we are trying to negotiate the best possible medium print production costs to maximize our circulation, all of which we hope will have a positive impact and we get back some of the circulations proceed through 2016.

JB
Jimmy BhullarAnalyst

And then just on your investment portfolio, how do you think about just managing your energy exposure especially the low investment grade energy? Spreads have obviously tightened recently and to the extent that tight more, what do you think about selling some of those bonds and instead reinvesting in high yield or higher grade securities or are you comfortable holding on to them?

GC
Gary ColemanCo-Chief Executive Officer

Jimmy, I think we're comfortable holding on to them for - mentioned several reasons earlier, but oil prices are up significantly over where they were at the end of the year and expectations are that there will be higher going forward. So we are buy and hold and we don't see a need to sell any of them.

Operator

And it does appear we have no further questions at this time. I'll return the floor to our presenters for any additional or closing remarks.

O
MM
Mike MajorsVice President of Investor Relations

All right. Thanks for joining us. Those are our comments and we'll talk to you again next quarter.

Operator

This does conclude today's program. Thanks for your participation. You may now disconnect. Have a great day.

O