Netapp Inc (NTAP) — Q3 2021 Earnings Call Transcript

Thank you for joining us. With me today are our CEO, George Kurian; and CFO, Mike Berry. This call is being webcast live and will be available for replay on our website at netapp.com. During today's call, we will make forward-looking statements and projections with respect to our financial outlook and future prospects such as our guidance for the fourth quarter fiscal year 2021, our expectations regarding future revenue, profitability and shareholder return and our ability to continue overall growth, gain market share and scale our cloud business, all of which involve risk and uncertainty. We disclaim any obligation to update our forward-looking statements and projections. Actual results may differ materially for a variety of reasons, including macroeconomic and market conditions, such as the continuing impact of the COVID-19 pandemic and the IT capital spending environment as well as our ability to gain share in the storage market, scale our cloud business and generate greater cash flow. Please also refer to the documents we file from time to time with the SEC and available on our website, specifically our most recent Forms 10-Q and 10-K, including in the management's discussion and analysis of financial condition and results of operations and risk factors sections and our current reports on Form 8-K. During the call, all financial measures presented will be non-GAAP unless otherwise indicated. Reconciliations of GAAP to non-GAAP estimates are posted on our website. I'll now turn the call over to George.

Thanks, Kris, and thanks, everyone, for joining us today. I hope that you and your loved ones have stayed safe and healthy since the last time we spoke. I'm pleased to report that we delivered another strong quarter with our third consecutive quarter of revenue and billings growth despite the challenging environment. In the third quarter, our team delivered revenues at the top of our guidance range and operating margin and EPS above the high end of our expectations. Our performance in Q3 was broad-based, with notable strength in Americas enterprise. The incremental sales capacity we added in FY '20 continues to pay off. Additionally, our Run to NetApp competitive takeout program is delivering continued success as we gain share and displace competitors' installed bases. Most importantly, this quarter, we once again demonstrated our ability to grow in both of our key markets: cloud and all-flash arrays. As we have said many times, cloud is additive to our business; what we do in the cloud helps expand our on-premises business, and our enterprise-hardened software and experience provide a solid foundation for our work in the cloud. Cloud services ARR grew to $237 million, an increase of 186% year-over-year. We saw good momentum across the portfolio, with Azure NetApp Files and Spot being the standout services, both delivering significant growth. We continue to expand with existing customers while adding new enterprise and cloud-native customers. Our cloud services dollar-based net retention rate is a healthy 227%. Our cloud partners are asking us to expand regional deployments, broaden workload certifications and invest in go-to-market activities to support this rapidly growing business. We had a significant presence at both AWS re:Invent and at Google Sales kickoff meeting. This engagement helps us stay top of mind with their sellers and reach customers with our cloud value proposition. We are benefiting as customers move more Tier 1 workloads such as SAP to the cloud. Our cloud volume service delivers the performance and availability required by mission-critical applications. To address the substantial cloud opportunity ahead, we are pulling forward investments with our public cloud partners, adding dedicated sales capacity and expanding our presence in additional regions. As we look ahead, we have a strong pipeline to support our Q4 target. Our cloud partner engagement and expanding product road map reinforce our confidence in our long-term goal of achieving $1 billion in cloud ARR in fiscal year '25. Our all-flash business grew 11% year-over-year to an annualized net revenue run rate of $2.6 billion. For the third consecutive quarter, we believe we outpaced the market, gaining share from competitors and converting our installed base from hybrid arrays to all-flash. At the end of Q3, 27% of installed systems were all-flash, giving us plenty of headroom for continued growth. Our all-flash arrays received accolades from industry analysts and customers alike. They integrate cloud connectivity with the speed and efficiency of flash to deliver a smart, powerful and trusted solution for the most demanding enterprise workloads. In Q3, we expanded the breadth of our flash offerings with the introduction of the FAS500f, our first all-flash array leveraging QLC technology. The FAS500f is a highly scalable solution for deployments that support huge volumes of unstructured data such as medical imaging, electronic design automation and computer-aided design and manufacturing. Our cloud services and flash systems are built on the same primary software foundation, ONTAP. This shared R&D foundation gives us significant leverage in our R&D investment. We are able to innovate and test at cloud speed while bringing new functionality to the enterprise data center at a pace IT can absorb. This shared innovation also benefits customers, giving them a similar operating environment and consistent data management tools on-premises and in the cloud. It also enables them to move their data seamlessly to the right location at the right price at the right time. As I noted on our last call, NetApp is helping customers accelerate their digital transformations and put their data to work to elevate their businesses. Digital transformation is now a necessity, requiring speed and agility to respond to changing business conditions. Hybrid cloud is the de facto IT architecture at digitally transformed enterprises for the foreseeable future. Having an integrated flexible data management foundation is critical to the success of digital transformation efforts. Because of this, data is growing in scale and importance. We believe that NetApp is a primary beneficiary of this trend. We are uniquely positioned to address customers' requirements for workloads that move to the cloud as well as those that maintain and modernize on premises. Let me share a few wins from the third quarter to illustrate why customers choose NetApp to manage their data in the hybrid cloud. A global pharmaceutical manufacturer needed to overcome the compliance challenges of regulatory mandates while minimizing security risks in moving to the public cloud. They selected NetApp all-flash FAS to underpin their AI-driven healthcare because of our cloud connectivity and the ability to achieve petabyte scale, along with our unique data protection and data management capabilities. At a leading global clinical trial laboratory, NetApp displaced Dell to host workloads for the company's AI labs. We won because of our performance, cloud connectivity and data management and security capabilities. The ability to leverage NetApp cloud services when necessary was critical to the customer's decision. Calendar 2020 was a difficult year for all of us, and I'm glad to have it behind us. I want to express my gratitude to the NetApp team for quickly coming together to deliver solid results by helping our customers thrive while working remotely. We see reasons for optimism for calendar 2021 with expanding vaccine availability and improving public health conditions. However, uncertainty about the new normal as well as the tax and regulatory environments remain. In uncertain markets, data is even more critical as organizations look to drive competitive advantage, and we are confident in our strategy and the strength of our business going forward. Cloud and All Flash FAS fuel the momentum in our high margin software, cloud services and recurring maintenance revenue streams. This growth, coupled with our disciplined OpEx management, balanced approach to investing in the business, and sustained capital returns will create significant long-term shareholder value. The new NetApp is a cloud-led software company, and it's built on a solid foundation. We are a trusted partner to the world's leading organizations who are undertaking digital transformations. We have unique strategic partnerships with the world's leading clouds, including deeply integrated technology and go-to-market efforts. And we have a strong business model with a proven track record of turning market transitions to our advantage. As the recovery gradually unfolds, we believe we will be in an even stronger position as customers continue to turn to NetApp to help them solve the challenge of managing data in the hybrid cloud. I'll now turn it over to Mike for more details on our results.

Thank you, George. Good afternoon, everyone, and thank you for joining us. As a reminder, I'll be referring to non-GAAP numbers unless otherwise noted. We delivered another solid quarter, with revenue at the high end of our guide and operating margin and EPS above expectations. Importantly, solid execution yielded Q3 billings of $1.6 billion, up 6% year-over-year. This is our third straight quarter of year-over-year billings growth. In Q3, net revenue of $1.47 billion increased 5% year-over-year, including 2 points of currency tailwind. We believe our two key strategic focus areas, our industry-leading all-flash storage business and public cloud services, both continued to outperform the market. When combined, software revenue, recurring maintenance and cloud revenue totaled $1.1 billion and increased 13% year-over-year, representing 72% of total revenue. We ended Q3 with $3.8 billion in deferred revenue, an increase of 7% year-over-year. Deferred revenue continues to be a leading indicator for future recurring revenue growth. As we highlighted at our Investor Day, all-flash systems carry higher software and maintenance dollar content relative to the rest of our portfolio. As George highlighted, our all-flash revenue of $652 million was up 11% year-over-year, positioning us for share gains for the third consecutive quarter. Only 27% of our installed systems were all-flash at the end of Q3, providing a very healthy runway for our flash business. Public cloud services delivered a solid $237 million in ARR, growing 186% year-over-year and 10% sequentially. We continue to see strong demand from our customer cohorts with Q3 dollar-based net retention rate coming in at 227%. Given the strong sales pipeline heading into Q4, we expect to exit fiscal '21 with cloud ARR of $260 million to $290 million. We remain excited about our expanding cloud product road map, which includes continued co-development and deep R&D partnerships with the public cloud partners. As we head into fiscal '22, we are investing in additional cloud sales capacity to support our expanding product road map and our partners' go-to-market motion. We remain confident in our ability to deliver $1 billion in cloud ARR in fiscal '25. Total product revenue of $775 million decreased approximately 2% year-over-year. As George noted, in the quarter, we saw good engagement from enterprise accounts, particularly in the Americas, where the sales capacity added last year is paying dividends. Consistent with the growth we delivered in Q2, software product revenue of $428 million increased 14% year-over-year, driven by the continued mix shift towards our all-flash portfolio. Recurring maintenance and cloud revenue of $627 million was an all-time company high and was up 13% year-over-year, constituting 43% of total revenue. To help with your modeling of maintenance, please note Q3 includes a $7 million year-to-date adjustment from hardware maintenance revenue to software maintenance revenue. To be clear, this adjustment did not impact total maintenance revenue in the quarter. Gross margin of 67.3% was at the high end of guidance. Product gross margin was 53.4% and consistent with our expectations. Our recurring maintenance, cloud, and other services business continues to be a very profitable and growing business for us with gross margin of 82.9%. Q3 operating expenses of $668 million were in line with our expectations. Operating margin of 21.9% and EPS of $1.10 were both nicely ahead of our guidance, demonstrating the strong operating leverage in our business model. Cash flow from operations was $373 million and free cash flow was $341 million, representing 23% of revenue. Year-to-date free cash flow of $650 million is up 13% year-over-year. We expect operating cash flow to grow double digits for the full fiscal year. During Q3, we reinitiated our share repurchase program, buying back $50 million in stock. During the quarter, we also paid out $107 million in cash dividends. In total, we returned $157 million to shareholders in Q3, representing 46% of free cash flow. We closed Q3 with $3.9 billion in cash and short-term investments. Now to guidance. We expect Q4 net revenues to range between $1.44 billion and $1.54 billion, which at the midpoint implies a 6% increase in revenues year-over-year and includes 3 points of currency tailwind. Given our growing confidence in the business, we narrowed the revenue range to $100 million. We expect consolidated gross margin to be approximately 67% and operating margin to range between 21% and 22% in Q4. Assumed in this guidance, our operating expenses of $675 million to $685 million. Given the magnitude of our cloud opportunity, we plan to pull forward investments in both sales capacity and our product road map, positioning our cloud services for continued rapid growth heading into fiscal '22. We anticipate our non-GAAP tax rate to be approximately 18%. And we expect earnings per share for Q4 to range between $1.06 and $1.14 per share. Assumed in this guidance is interest expense of $15 million. In closing, I want to thank the entire NetApp team for continued execution and commitment in delivering another outstanding quarter. We remain incredibly well positioned to capitalize on the industry transitions and market opportunity ahead. I'll now hand the call back to Kris to open the call for Q&A.

Thanks, Mike. Let's open the call for questions. Operator?

I have two questions. The first is you're expecting cloud ARR sequential growth to accelerate next quarter. Can you just talk about, is that on the back of the investments that you're talking about accelerating in the quarter? Or is this just pipeline dynamics where you had some deals that maybe didn't convert in January and were pushed into the April quarter?

It's on the back of pipeline dynamics. We have a strong pipeline heading into Q4 and it's our fiscal year-end, so we have every confidence that our sales teams are going to make a real good push to finish the year strong. We've had a really good year-to-date in Q3. We saw organic growth of 123% in cloud ARR as well as total growth of 186%. And if you look at the midpoint of our range that we have guided to, the incremental growth in Q4 is the same incremental number as what we did in Q2. So we feel good about the finish. The investments that Mike and I are both making are to help continue to scale the cloud business. The majority of the benefit of that will really be next fiscal year.

Great. And then George, how would you compare the pipeline today, the broader deal pipeline today versus three months ago? And how does that shape your view of what the demand recovery will look like over the next several quarters?

We’ve had three strong quarters. As we finished Q3, both our days sales outstanding and inventory turns were solid, and January showed good linearity throughout the past quarter. The early indicators for Q4 are very positive. Our pipeline is strong, and I wouldn’t want to exchange our competitive position with anyone else's in the market. I'm very optimistic about the opportunities ahead, both for Q4 and beyond. Our guidance reflects a degree of caution because we are still in a COVID environment. Although the availability of vaccines boosts our confidence, several factors must align to have a clear view of what the new normal looks like. This includes aspects like taxes, regulations, new government policy frameworks, the stimulus package, and more. Overall, we are optimistic about the year and confident in our pipeline as we enter Q4. Our competitive position is robust and distinct, which we've proven by gaining market share for three consecutive quarters. We are trying to balance our confidence in our business while acknowledging that we are still operating in a pandemic. Mike, would you like to add anything?

So thanks, George. Katy, it's Mike. The one thing I'd add, too, is when you take a look at the guide, keep in mind that on a year-to-date basis, billings are up and that's really what we are focusing you folks on, about 7%, and revenue, when you adjust for the 14th week, is about three. So embedded in that guidance is still a pretty significant growth in billings, which to us is the leading indicator of business with our customers.

I guess, I was just hoping you could talk a little bit more around the all-flash array growth, which double digits is fairly impressive. I'd love to understand how much of this growth do you think is coming from the conversion of your installed base to all-flash array versus net new customers? Is there a way to kind of piece that out? And then over time, what's the optimal level for this 27% of your installed base getting to as a percent of all-flash array?

So our overall installed base, which is a very large number, is growing in both systems and customers. Right? So we feel very, very good about the opportunity. We've been in this business in the all-flash array business for many, many years, and we are growing the penetration of the all-flash footprint in our installed base by roughly 1% a quarter. And so there's a long runway ahead, a very long runway ahead of all-flash penetration. What we are feeling very, very good about is the fact that we've demonstrated share gains. We are not demonstrating the rate of penetration of the market and the rate of share gains without winning net new customers and net new workloads. Yes, the installed base continues to be an opportunity, but what I feel really good about is the fact that we are growing at the expense of the competition this year.

Just as a follow-up to Amit's question, how should I think about the overall flash array growth this year? Because at this run rate, you can do perhaps high-teen growth. I want to just get more color on that. And I have a follow-up.

I think there are two ways that I think about it. One is what's the aggregate market and then what's the percentage of the market that is all-flash. I think as we said, the aggregate market continues to get better steadily. We feel very good about the progress we've made as part of the overall market. We think that the macro trends this coming year should be better than what we had in the past year. There's a little bit of uncertainty with the specific timing of when everything gets better. But overall, sort of the bigger picture, there's no question that '21 calendar year will be a better year than '20. I think within that, we have gained share in the market. And within our overall portfolio, we see all-flash continuing to be a greater part of the mix, especially as newer technologies that make flash more cost-effective come to market. So things like QLC, where we are in the early innings of. So as I said, we don't think flash will be 100% of the storage market. We think it will be a substantial percentage. And we think that that transition affords us the opportunity to gain share of new customers as well as to sell more software-rich, higher-margin configurations to customers.

Great. And just as a follow-up to that, how do you see material costs, specifically NAND costs, impacting, especially in the context of increased QLC procurement?

It's Mike. I'll address that in two parts. First, in the first half, we experienced significantly higher NAND prices, which have stabilized and returned to relatively flat levels in Q3. We anticipate a slight boost from this in Q4, and I believe this trend will continue into '22. We're starting to see an increase in demand, particularly in the second half of next year, which is notable around mobile and hyperscalers. As you know, mobile accounts for about 30% to 40% of our business, so we expect a reversal in that trend during the latter half of next year. Additionally, DRAM prices have risen significantly for us, although they make up a smaller portion of component costs, which provides some offset. As for QLC, we're just getting started, so its impact in the short term is minimal.

George, you talked about your cloud partners asking for additional broader workload certification. Maybe can you give us a little bit more color on that? And also, any additional color you can give us on the different customer sets that are adopting your cloud services? Is there any way you can delineate between the growth you're seeing from existing enterprise customers versus new cloud-only customers? And also, what are you seeing from your public sector customers when it comes to demand for CDS?

Let me summarize that in three points. First, we are certified for a wide variety of workloads with Microsoft and Google, and we are actively seeking more workloads as customers utilize our platforms. This includes software vendors developing Software as a Service environments in public clouds, as well as new types of containerized and cloud-native applications. There are numerous opportunities ahead for NetApp, including certifications and deployments in regions where we have not yet established ourselves. We have completed the FedRAMP certification, which allows us to enter the public sector market for our Azure NetApp Files, and we see potential for similar opportunities with other cloud providers and our monitoring services. Secondly, we are expanding our deployments. We have addressed major markets with certain cloud providers, but are now targeting areas like Asia Pacific and Latin America that were previously unexplored. This is part of our ongoing development. We are genuinely excited about the customer types we're engaging with, having seen significant progress this year. We are gaining customers rapidly in our cloud business, and our dollar-based retention rate is impressive once they join NetApp’s cloud portfolio. Customers appreciate our offerings and tend to expand their usage significantly. They span various verticals, with a greater presence in less regulated industries compared to regulated ones, where we are still completing certifications. Lastly, our customer base is diverse, including digital natives who have never purchased from NetApp, enterprises that were primarily competitors, and existing NetApp customers. Our all-flash array and cloud business have shown that cloud services are additive to our overall performance. Some customers begin with us in the cloud and later return to purchase solutions for their data centers. I am very pleased with our progress, and the collaboration with cloud providers will continue to grow, reinforcing my confidence in our long-term potential and our goal of reaching a $1 billion Annual Recurring Revenue target in fiscal year 2025.

Could you discuss how the mix of all-flash arrays affected margins? I understand that software percentages contributed positively, but I recall that last quarter, you benefited from larger-scale system sales. How was this quarter in comparison, and what are your expectations for the next quarter?

Steven, it's Mike. Thanks for the question. So yes, we talked a lot in Q2 about the ASF, all-flash systems being driven by high end. And when we gave our guidance for Q3, we talked about, hey, we thought that would normalize a little bit, and that's exactly what happened. So we had another very strong quarter in all-flash systems. But there's a little bit more, I'll call it, normally distributed between low, mid and high, and that's what we saw. And I think you can see that in the product margin. And then, again, they were helped a little bit by lower NAND costs. So it came in pretty much what we expected, much more normal distribution. And that's also what we're expecting going into Q4. Again, it's tough for us to do demand shaping of those because of the great flexibility in our products, our customers can do different configurations to still achieve that performance. So we expect it to be pretty normal and similar to Q3.

You've mentioned strength in the Americas enterprise. I wonder if you could dig a bit deeper into it, maybe on a sector basis. And then what are you seeing and hearing from your customers as you look forward over the next few quarters? You can either stick with Americas or you could go and talk geographically.

We feel very positive about the conclusion of Q3. Our business is well-balanced across different regions, with particularly strong performance in the Americas. Most of our business comes from the enterprise sector, and while small and medium businesses performed well, they represent a minor portion of our overall operations. In the enterprise area, we observed a continuation of the trends from Q2, including stabilized demand and consistent performance throughout the quarter. Sectors that were less affected by COVID, such as financial services and healthcare, continue to show strong demand, and we have solid offerings in those markets. Looking ahead, many customers are beginning to focus on the new normal and how business will evolve. Digital transformation is becoming crucial for companies moving forward, and we play a significant role in providing a modern data foundation for that transformation. Projects in this area are advancing well. NetApp also offers robust technology to assist with hybrid cloud and cybersecurity initiatives, including protection against ransomware and other malicious threats, and we have seen a notable increase in demand across our portfolio for these solutions.

Just love to get your thoughts; you talked about increasing the investment on sales capacity and yield coverage on cloud. Should we anticipate any impact to margins intermediate term as you ramp that? Or does the momentum just kind of overwhelm the incremental cost?

Ananda, it's Mike. So I think a little bit different than what we did last year was when we did a really great thing by bringing on the 200 sales folks. For us, this is just much more continued investment in that business. And I think that you'll see it more or less just play right into the P&L, as we've talked about, continued great growth in that business. So our goal is to continue to add sales capacity in line with that revenue growth to continue to drive it. So I wouldn't expect to see any kind of a bump on margins, specifically related to that.

As I kind of look at your fiscal fourth quarter revenue guidance, at the midpoint, it will be up 6% year-over-year, up 1% quarter-over-quarter. Do you expect every reportable business to be up similarly on a sequential basis? I'm particularly interested in your comment on software maintenance, given how strong it was in the quarter. I understand there was a reclassification that helped the software side last quarter.

Yes. So if you bifurcate the different revenue numbers, and keep in mind, Sidney, that that was, if you look at total maintenance, there was no impact to that. So as we look to Q4, we would expect to see maintenance continue to be strong in the quarter. I think sequentially, you saw maintenance actually drop a little bit. We would expect to see it grow slightly; cloud continue to grow; and then product revenue likely growing or similar levels to what we've seen in Q1, 2 and 3. And this goes back to Katy's question because again, I just want to keep talking about this is, keep in mind that billings growth has been 6%, 10% and 6% in the first three quarters. Product growth over that time when you back out the 14th week is an average about 3%. So mix matters here a lot. And so to that point and to the earlier question on maintenance, we do expect to see continued growth in maintenance as we do more offline systems, continued growth in cloud and product revenue will be a result really of the mix in all-flash. Hopefully, that helps.

This is Victor Chiu in for Simon Leopold. I wanted to follow up on the enterprise spending question that someone asked previously. Do you have a sense for which areas enterprises will be prioritizing as they resume spending into recovery, for example, campus investments versus data center investments, et cetera, and how NetApp falls into that picture?

We don't conduct much business in the campus area. The main focus of our operations is in the data center. As I mentioned earlier, we observed a significant increase in activity throughout the year, as businesses prioritized essential transformational projects that they cannot postpone due to competitive pressures. We noted an emphasis on hybrid cloud solutions and the modernization of data center environments with flash technologies. These are our main strategic focuses, and they have performed well for us over the year. In the third quarter, we experienced normal linearity, as evidenced by our Days Sales Outstanding and inventory turnover, indicating that we did not have a back-end loaded quarter. It remained steady throughout the quarter, which is encouraging as we move into the remainder of the calendar year. We feel we have managed our controllable factors effectively. While the macro environment remains uncertain, there are signs of improvement, and we will continue to execute our plans.

That's helpful. And just quickly along the lines of drivers, could you provide us an update around your as-a-service offering and progress you're seeing there? Has the pandemic disrupted the pushout the timeline of kind of trials and acceptance around that?

We serve customers in multiple ways. An as-a-service offering, we have ways to support them on public cloud environments, which are as a service and instantaneous; we have the ability to give them financial solutions and/or managed subscription solutions. Our Keystone portfolio continues to make progress in the market. We have some good wins in the quarter. We've had some good successes against competitors and we feel really good about our offering there. It's early going. And we don't, unlike some of our other competitors, we don't think that the market has a single mandate. Customers want to buy in multiple ways, and we have the ability to meet those requirements in multiple ways.

Mike, how should we think about the growth you're seeing in your as-a-service offerings between existing accounts versus new accounts? And I'm hoping you could shed light on the margin and content differential between new and existing accounts this quarter as well as in the context of your progression toward the $1 billion cloud ARR target?

Yes. So if we take a look at new versus existing accounts, as George talked about, we really look at the public cloud business as being the driver of new customers for us, and we've seen that. In addition, when you look at the dollar-based net retention, but obviously, our existing customers, we're seeing great growth there as well. One of the nice things about the cloud business is from a margin perspective, it's not going to vary that much in terms of new versus existing. Certainly, existing customers that have more than one product, you'll start to see some margin expansion there as well. But as we look across new versus existing, I don't think there's a material difference there. However, I think that will help expand those margins as we go forward. We've talked about our driver in terms of driving gross margins in the cloud business. Especially as they take on more than one product, more data services and more solutions, that will certainly help us scale that business at a higher margin.

If I could add, as we mentioned at our Financial Analyst Day, cloud over time will become beneficial to the overall gross margins of the business. We feel good about the progress we have made towards achieving that goal. While we’re not breaking out the cloud gross margins, we did make progress even in the past quarter. We are steadily advancing towards that objective. Regarding Keystone, we have not seen an existing customer with an all-flash deployment convert to a Keystone deployment. These are usually new environments and new customers. We are not seeing our traditional deployed environment shift to a Keystone model. Therefore, these present additional opportunities for our overall business and there are strong margin opportunities.

I just wanted to check in with you guys on supplies. I know the semiconductor supply shortage is affecting a lot of people. Just curious if you could comment on whether you're anticipating that in the guide. And also what you think the supplies outlook is for the remainder of this year. And then maybe real quick, you could comment that AFA number was super strong again. Just comment on whether you think you gained share again and substantial share like you did last quarter or maybe a little bit less share. Just curious what you think that overall AFA market has done this quarter.

Rod, it's Mike. I'll address the first part, and then George will take over for the second. When we examined the semiconductor supply chain, there was a lot of information out there. We do not anticipate any impact for the fourth quarter. Looking ahead to next year, we hope it won’t significantly affect our profit and loss. We may, similar to others, purchase ahead to ensure sufficient supply. We achieved 19 inventory turns, which we've mentioned since I joined last year. I plan to see that number decrease slightly, as it makes sense given the cost of capital to secure our supply. Therefore, I expect it will affect our balance sheet more than our profit and loss. We will keep you updated as we move forward.

With regard to the all-flash array number, we feel that we continue to take market share. I think that our portfolio continues to be the best one in the market. And based on other people that reported this week or today, we have taken share. Right? So we'll wait for the rest of the roundup to come, but we feel really, really good about our position in the market. We've had three really good quarters. We're focused. We're executing, and we're taking share. I feel really good about our position, better today than even at the start of the year.

You noted this pull forward in some of the spend relative to cloud. And I was wondering, A, are you changing or think that would change the CDS number of 400 to 500 for fiscal '22? And secondarily, how long should we expect that elevated OpEx? Is it a one-quarter phenomena or is that going to be sort of the new normal and then we see OpEx sort of trend from there?

Yes, Wamsi, it's Mike. We expect to keep investing in the cloud business as we believe there are significant opportunities available. This investment will be in both sales and R&D to advance our product roadmap. Therefore, we don't anticipate any increase or decrease in margins related to this strategy. Our intention is to keep investing as we progress. We will provide more clarity on our expectations for the next fiscal year when we enter fiscal '22. George and I have discussed the importance of disciplined spending regarding operating expenses, which means focusing our investments where we see a return, and we definitely see a return on these investments. Absolutely. I'd love to discuss cash. First, keep in mind that, compared to last year, we paid nearly all of our U.S. federal taxes in the second quarter of last year. Looking at year-to-date, the margins were impressive this quarter, around 23%. On a year-to-date basis, our free cash flow has increased by 13% year-over-year. Additionally, in fiscal '21, we paid about $75 million in taxes related to the IP transfer from the spot acquisition, making our performance even stronger. As George mentioned, our days sales outstanding were very strong at 49 days, which is excellent since being below 50 is a positive indication. The linearity certainly supported our invoicing and collections during the quarter. Overall, we have very solid free cash flow results and feel very positive about that on a year-to-date basis.

You've provided a lot of good clarity. I have one question, and it's probably best for both George and Mike to answer. Can you walk us through how your sales force reacts when NAND pricing increases? Also, Mike, what is the impact on margins and revenue? Does it significantly affect margins, and can you adjust quickly enough? Does your billing benefit from higher NAND prices? I'm curious about the relationships and financial implications when component pricing changes, especially since you're performing well with all-flash arrays. What is the sales force's reaction and the financial consequences when NAND component prices rise?

Okay. Maybe I can start first. We have a broad range of purchasing agreements with customers. I think for some, there are preferred pricing agreements or master purchasing agreements where they are locked into pricing schedules where we don't have the ability to move pricing up or down depending on what happens to NAND prices. In the transactional environment, where there's no long-term pricing agreements, we take a look at the impact of commodity prices. We typically pass that through either beneficially or to disadvantage to customers. We're not trying to hedge it. I think we are cognizant this time in the COVID environment of the particular challenge that our customers face, so we try to be a good partner to them. As Mike and I both said at Financial Analyst Day, post-COVID, given the continued progress of our all-flash array business, we see the ability to return to the mid-50s product gross margins.

Yes. Just to keep going on that path, Jim, as George talked about, we do see that path. We don't expect to see the kind of increases that we saw, I think, earlier in the first half. Supply and demand will certainly dictate that. The other thing to keep in mind, too, and this is why we've talked about this so much, I will always push you to look at total gross margins because also, hey, cloud billings, not impacted by it. The more we do renewals, which is a huge part of our business, and it's been a great success story also helps as well. So from a financial perspective, this is something we look at, sure. But there are so many other things that drive it. Keep in mind, NAND may go up, DRAM may go down, something else may move around. We have a great supply chain team. They're looking at it all the time in terms of what it means financially. But again, we don't know going into next year where in the final supply and demand will end. We'll certainly keep you up-to-date every quarter.

It was a strong quarter, and the guidance looks promising. Can you discuss the expected sustainable growth rate after reaching $1 billion in annual recurring revenue by fiscal year '25 for public cloud services? Additionally, what do you anticipate for the sustainable dollar-based net revenue retention rate to support that growth?

Listen, I think we have strong aspirations to grow our cloud business. I think we have every confidence that we have a multiyear game plan of achieving the $1 billion ARR number. I think we will give you the ability to sustain growth rates beyond that when we get to it. What I'll give you a sense of is, cloud is a gigantic market, and the growth of cloud over the next five years will be much bigger than the growth of cloud over the past five years. So if you think that there are constraints to overall TAM, I just think that even the $1 billion ARR will be a small part of the overall cloud market in that time frame. So we're not TAM-constrained. I think our position in the market is unique, and we are continuing to execute on product road map expansions and go-to-market investments, as Mike and I have talked about in prepared remarks. With regard to dollar-based net retention, I think it reflects the strength of our offerings. When a customer signs up and is activated and starts to work with us, they grow substantially in terms of their usage of our products, which is really good. I think both Mike and I see that over time, it should trend back towards more industry norms. I think 227%, which we had this quarter, is well above industry norms, reflecting the early phase of our cloud journey. Mike, feel free to add.

Yes, keep going on that path, and we talked about this at Investor Day. We do expect this to come back, call it, industry norms, if that's, call it, 110, 120, 130. Very importantly, once you get to $1 billion and you that, certainly, we want it to continue to be a driver of new customers. But gosh, that upsell, cross-sell renewal, that motion is so critical. That's actually part of the sales investment that we're making is to make sure we have that great support team that can go in there and help our customers once they sign up for those services. And there's a lot of great examples of companies that do that well. So we do expect, in conjunction with getting there, that we'll be able to continue to drive great retention; but it will come down to the industry norms over time.

Okay, great. Now, focusing on a shorter-term perspective, you have set a target of $260 million to $290 million for the end of this year. What needs to happen for us to hit the lower end of that range, as it would likely be seen as a disappointing outcome? Conversely, what would need to take place to reach the upper end of the range, which would actually be considered an incredible achievement?

I think it's all execution. I think we see a strong pipeline in Q4. It comes down to transaction execution, getting customers signed up, managing through the COVID challenges that customers are still facing, right? We have customers whose employees are not on site, who we can get to negotiate with only a certain number of days of the week. And that's what it comes down to. I think the overall demand profile for our services is fantastic. I think we've added customers at an accelerating pace through the course of the year. And the types of workloads that we are deploying, these are mega-market opportunities, databases, virtual machines, file sharing, high-performance computing. So we're not opportunity-constrained. I think we've just got to execute and bring in the transactions.

This is Billy Fitzsimmons on for Jason Ader. I know you talked about how Spot was a standout in the quarter, and you also talked about at the Analyst Day how there are only 5% of customers where there's overlap between Spot and NetApp. And obviously, there have also been some changes to your sales org in the last couple of quarters, Cesar joined in July. So to that end, George, can you please talk on how the typical customer conversation has evolved versus a year or two ago, given some of those leadership changes as well as the introduction of some newer products and some of those products from acquisitions such as Talent and Spot?

Yes, I think, first of all, we have a massively larger customer base now than we did a couple of years ago, right? Even a year ago, we have a massively larger customer base, whether that's acquired through NetApp sales force, whether that's acquired through Microsoft or Google sales force or Spot, the installed base of customers to whom we can cross-sell and upsell products, like Mike mentioned, is massively larger at this point than it was a year ago. I think with regard to what Spot brings to the table is they bring two assets to the table. One is that they are able to solve a large and growing customer problem, which is the problem of unused or unspent cloud dollars, and that is a topic that is near and dear to every CFO and CIO that I talk to, including Mike at NetApp. We're a customer of Spot and they save us a substantial amount of money. We are able to use Spot not only to go after cloud-native digital native customers that never bought from NetApp, as well as to now find ways into new parts of large enterprises that didn't know NetApp and now get pleasantly surprised by the whole cloud portfolio. So I'm super excited. They also have a really good offering for container-based workloads that, in combination with some of our storage offerings, gives us a really expanded set of differentiated capabilities for truly cloud-native applications.

So you mentioned nice market share gains in all-flash, so just a follow-up there. Can you just expand on how you're displacing competitors? Which types of verticals you're seeing more success? I know your gross margins are down mostly on mix, but any impact from pricing? Just anything you want to highlight on how you're beating competition?

With regard to the competitive programs, our Run to NetApp competitive program continues to have really good results. Q3 was the strongest of the three quarters that we've had the program running. And it is a broad mix of customers. Given the mix of our business, they're mostly enterprise accounts. And we are winning new footprint, meaning new workloads displacing the larger legacy incumbents. So whether it's an HP or a Hitachi with their products, or whether it's Dell going through a transition of its midrange, we are winning against those players. The strength of NetApp is our software differentiation. The fact that we can simplify a customer's data center quite substantially with a single unified architecture and be able to give them a good road map to cloud in a way that nobody else can do. And the midrange is the sweet spot, right? That's the place where it's the largest market segment and it is where we are most differentiated. So we feel really good. We've got to just keep executing. We've got the game plan in place. We're focused. We're driving good results. We just got to keep on it. I feel really good about the progress we've made to date.

All right. Thank you, Paul. I'm going to pass it over to George for some final comments.

Thanks, Kris. In closing, I want to again thank the NetApp team for delivering another quarter of solid results. It's been over a year since the COVID pandemic impacted all of our lives. And despite this challenging environment, we have successfully executed against our strategy. We have refocused the business and shown that we can grow both our cloud storage, our core storage, and cloud businesses simultaneously. We have improved execution and our increased sales capacity continues to yield positive results. And we've maintained fiscal discipline, maintaining operating margins of 20% year-to-date. As the recovery unfolds, I'm confident that we're in a great position to continue to capitalize on the growing importance of data and on our unique position in helping customers manage their data in the hybrid cloud. Thank you. Stay safe, and we'll talk to you again next quarter. God bless.