Regions Financial Corp (RF) — Q1 2018 Earnings Call Transcript

Thank you, Shelby. Welcome to Regions First Quarter 2018 Earnings Conference Call. Grayson Hall, our Chief Executive Officer, will review highlights of our first quarter financial performance; and David Turner, our Chief Financial Officer, will take you through the details of the quarter. Other members of management are also present and available to answer questions. A copy of the slide presentation as well as our earnings release and earning supplement are available under the Investor Relations section of regions.com. Our forward-looking statements disclosure and non-GAAP reconciliations are included in the appendix of today's presentation and within our SEC filings. These cover our presentation materials, prepared comments, as well as the question-and-answer segment of today's call. With that, I will now turn the call over to Grayson.

Thanks, Dana. Good morning, and thank you for joining our call today. Let me begin by saying we're pleased with our first quarter 2018 results, which represent a good start to the year. For the first quarter, we reported solid earnings from continuing operations of $398 million, up 44%, and earnings per share of $0.35, an increase of 52% compared to the first quarter of the prior year. Importantly, we delivered positive operating leverage with solid revenue growth and disciplined expense management, and this marks another strong quarter of respect for asset quality. We continue to benefit from our asset-sensitive balance sheet and strong deposit franchise, which drove a 6% year-over-year increase in net interest income and a 21 basis point increase in net interest margin. Total new and renewed loan production increased 24% over the prior year, resulting in modest adjusted average loan growth during the first quarter. In terms of the economy, we remain encouraged by improving conditions, as well as customer sentiment. The consumer generally remains healthy, and we continue to experience growth in our consumer loan portfolios, as well as consumer deposits. During the quarter, we continue to experience broad-based improvement in most credit metrics, including further reduction in nonperforming loans, which marks the best metric in over a decade. With respect to our business strategy, we remain committed to diligent execution of our strategic plan, and we're making notable progress with respect to our Simplify and Grow strategic initiative. As part of that effort, in March, we announced steps to streamline our structure, creating more distinct lines of responsibility and much clearer accountability. These changes simplify our organization, strengthen our connection with our customers, increase engagement with our communities and create greater alignment with our business and our strategies. In addition, through reinforcing our commitment to our communities, we believe these changes will further improve service quality and make banking easier for our customers. Relatedly, two weeks ago we entered into a definitive agreement to sell our Regions Insurance Group subsidiary. This transaction further supports our efforts to simplify and streamline our company and focus on businesses where we can add the most value. It also demonstrates our strategic planning and capital allocation process in action and aligns with our Simplify and Grow initiative. In addition, we continue to evaluate our retail network strategy and recently approved plans to consolidate between 30 and 40 additional branches during 2018. To facilitate growth, we plan to open approximately 20 de novo branches in certain high-growth priority markets. Rest assured, during this time of transformational change for our company, we remain focused as ever on providing customers with exemplary service. This is what relationship banking is all about, and it's at the core of our needs-based go-to-market strategy. Validating our approach, we recently received recognition from several external sources for our superior customer service. For the fifth consecutive year, Regions was ranked among the top 10% of companies across a wide range of industries in the Timken Experience Rankings. And for the fourth consecutive year, Regions has received the Gallup Great Workplace Award for employee engagement. Regions was also recognized by Greenwich Associates with 22 excellence awards for small business and middle market customer service, and Regions ranked second highest in customer satisfaction for advance guidance in the J.D. Power Retail Banking Sales Practices and Advice Study. Again, these awards provide evidence that our needs-based go-to-market strategy continues to resonate with customers and associates. As we look forward, we believe there are four key areas providing considerable momentum for Regions. First is our asset sensitivity and funding advantage driven by our low-cost deposit base, which we believe provides significant franchise value and a competitive advantage in a rising rate environment. Second relates to asset quality. We experienced another quarter of broad-based improvements in credit quality and continue to expect modest improvements throughout the remainder of the year. Next, robust capital returns as we move towards our target Common Equity Tier 1 ratio included the anticipated capital generated from the sale of our Regions Insurance subsidiary. Finally, we expect additional improvements in core performance through our Simplify and Grow initiative, which is well underway as evidenced by our actions during the quarter. I will now turn the call over to David to cover the details of the first quarter. David?

Thank you, and good morning. As Grayson mentioned, we are pleased with our first quarter results, which reflect improvement in several areas and solid momentum as we head into the remainder of 2018. Before we get started, it's important to point out that the decision to sell our Insurance business meets the criteria for reporting as discontinued operations at March 31st. My comments this morning will be limited to results from continuing operations, and our earning supplements provide recast historical results that exclude insurance. Now let's start with the balance sheet, beginning with average loans. Adjusted average loan balances increased $620 million or 1% over the prior quarter. Adjusted loans exclude the third party indirect vehicle portfolio, as well as the impact of a $254 million sale of residential mortgage loans that occurred during the first quarter. This sale consisted primarily of Troubled Debt Restructured or TDR loans, which are punitive for purposes of the FDIC assessment and include elevated loss assumptions under adverse capital planning scenarios. This, coupled with an improving market for re-performing TDR loans, provided an opportunity to further derisk our balance sheet. Within consumer, we continue to generate consistent loan growth across most categories. Adjusted average balances in the consumer lending portfolio totaled $30.1 billion, reflecting an increase of $157 million. Growth in residential mortgage, indirect other consumer, indirect vehicle and consumer credit card was partially offset by continued declines in home equity balances. Turning to the business lending portfolio. Average balances totaled $48.6 billion, reflecting an increase of $463 million as growth in C&I loans was partially offset by declines in owner-occupied commercial real estate and investor real estate. C&I loans grew $775 million, led by growth in government and institutional banking, energy and natural resources and technology and defense. Related pipelines continued to improve. Owner-occupied commercial real estate loans declined $108 million, reflecting a slowing pace of decline. Additionally, investor real estate loans declined $204 million, driven by maturities and payoffs. However, we believe this portfolio will begin to stabilize and grow in the second half of the year. For the balance of 2018, we continue to expect full year adjusted average loans to grow in the low single digits. Let's move on to deposits. We continue to execute a deliberate strategy to optimize our deposit base by focusing on valuable low-cost consumer deposits while reducing certain higher cost, brokered and collateralized deposits. Total average deposits declined approximately 2% during the quarter to $95.4 billion. Consumer segment deposits experienced modest growth during the quarter, consistent with our relationship banking focus, while corporate segment deposits decreased 2%, driven primarily by seasonal declines. Average deposits in the Wealth Management segment declined $221 million or 2%, driven primarily by a decline in interest-free deposits, as well as ongoing strategic reduction of collateralized deposits. Certain institutional and corporate trust customer deposits within the wealth segment, which require collateralization by securities, continued to shift out of deposits and into other fee income-producing customer investments. Average deposits in the other segment decreased $946 million or 36%, driven by our strategy to reduce retail brokered suite deposits. Looking forward, we continue to expect 2018 full-year average deposits to grow in the low single digits, excluding brokered and wealth institutional services deposits. Let's take a look at the composition of our deposit base. During the first quarter, deposit cost increased 4 basis points to 21 basis points, largely driven by indexed accounts and annual savings account bonuses. Total funding cost remained low at 46 basis points, illustrating the strength of our deposit franchise. Further illustrating this strength, cumulative deposit betas through the current rising rate cycle are only 13%. And importantly, consumer retail deposit betas remained near zero. As expected, commercial deposit betas have been more reactive with a cumulative beta of approximately 39%. As a reminder, over two-thirds of our deposit base is from retail customers, and those customers have been very loyal to Regions, as more than 45% of our consumer low-cost deposits are from individuals who have been deposit customers for more than 10 years. We are well positioned to maintain a lower deposit beta relative to peers given our large deposit franchise, customer loyalty, market locations, small account balances and our strong liquidity position. We are also committed to paying our customers competitive and appropriate rates on their deposits. Let's take a look at how this impacted our results. On an adjusted basis, net interest income was $909 million, representing an increase of $2 million from the prior quarter, and net interest margin was 3.46%, an increase of 7 basis points. These increases were driven by higher market interest rates, marginally offset by the incremental cost of our opportunistic bank debt issuance earlier in the quarter. In addition, two fewer days in the quarter reduced net interest income by approximately $10 million but benefited net interest margin by approximately 4 basis points. As a reminder, offsetting the net interest margin benefit from day count is a permanent reset downward of approximately 4 basis points associated with the reduced taxable equivalent adjustment resulting from tax reform. With respect to full year 2018, due to higher interest rate expectations relative to our original forecast assumptions, we now expect adjusted net interest income growth in the 4% to 6% range. Specific to the second quarter of 2018, we expect net interest income and net interest margin to increase, reflecting the full benefit of the March rate increase and current expectations for higher short-term rates. Keep in mind, one additional day in the second quarter will benefit net interest income approximately $5 million, but reduce net interest margin by approximately 2 basis points. We expect continued growth in net interest income consistent with our improved full-year outlook, and we expect net interest margin to be stable to up modestly. Let's move on to fee revenue. Adjusted non-interest income totaled $503 million, reflecting a decrease of $3 million or 1% from the fourth quarter. Other non-interest income includes a $6 million increase to the value of an equity investment and $7 million in net gains associated with the sale of certain low-income housing investments. Offsetting these gains were $4 million of net impairment charges related to certain operating lease assets. Capital markets experienced another strong quarter. However, income declined from a record high fourth quarter. Although timing can be difficult to project, we do expect capital markets income to be a significant contributor to adjusted non-interest income growth in 2018. Card and ATM fees were seasonally lower, reflecting lower interchange income. An increase in mortgage income was driven by improvement in the market valuation of mortgage servicing rights and related hedging activity. Consumer fee income categories are an important and stable component of fee revenue and are also expected to contribute to overall growth in 2018. With respect to full year 2018, we continue to expect adjusted non-interest income growth in the 3% to 6% range. Let's move on to expenses. On an adjusted basis, non-interest expense decreased $7 million or 1% attributable primarily to decreases in expense associated with Visa Class B shares and FDIC assessments, partially offset by increases in salaries and benefits and professional fees. Recent unsecured debt issuances and the residential mortgage loan sale, consisting primarily of troubled debt restructured loans, contributed to a reduction in the FDIC assessment. Excluding the impact of severance charges, salaries and benefits increase nominally due primarily to seasonally higher payroll taxes, partially offset by staffing reductions. Efforts to simplify our organizational structure, including previously discussed structural changes, contributed to approximately 350 fewer positions since year-end and 735 fewer positions since the first quarter of the prior year. These efforts contributed to increased severance charges this quarter. We do expect to incur additional severance charges throughout the remainder of 2018 as we execute on our Simplify and Grow strategic initiative. The increase in professional fees is primarily attributable to higher consulting fees. The adjusted efficiency ratio was 60.5%, essentially unchanged from the prior quarter. Of note, the company also generated 2.3% adjusted positive operating leverage over the first quarter of 2017. We experienced solid growth in adjusted pretax pre-provisioned income, increasing 11% and reflecting its highest level in almost 10 years. For full year 2018, we expect adjusted operating leverage of 3% to 5%, relatively stable adjusted expenses and an adjusted efficiency ratio of less than 60%. The first quarter effective tax rate was 23.6%. However, we continue to expect the full year effective tax rate between 20% and 22%. Shifting to asset quality. Broad-based asset quality improvement continued during the quarter. Non-performing, criticized and troubled debt restructured loans, as well as total delinquencies all declined. Marking the lowest level in over a decade, non-performing loans, excluding loans held for sale, decreased $49 million or 8% and now represent 0.75% of loans outstanding. We also reported a 9% and 13% decline in business services criticized and total troubled debt restructured loans, respectively, and a 4% decline in total delinquencies. Adjusted net charge-offs totaled $79 million or 40 basis points of average loans, a 9 basis point increase over the prior quarter. The increase in net charge-offs was primarily attributable to larger recoveries in the prior quarter. As it relates to the allowance for loan losses, a $30 million reduction of hurricane-specific allowance and a $21 million reduction associated with the TDR sale, combined with payoffs and paydowns of adversely rated loans, resulted in a credit provision of $10 million. The allowance for loan and lease losses decreased 12 basis points to 1.05% of total loans outstanding. The resulting allowance for loan and lease losses as a percent of total non-accrual loans decreased 4 basis points to 140%. For the full year of 2018, we expect net charge-offs to be in the range of 35 to 50 basis points, and based on recent performance and current market conditions, we would expect to be at the lower end of that range. However, volatility in certain credit metrics can be expected, especially related to large dollar commercial credits. So let's move on to capital and liquidity. During the first quarter, we repurchased $235 million or 12.5 million shares of common stock and declared $101 million in dividends to common shareholders. As Grayson mentioned, following quarter end, we entered into a definitive agreement to sell our insurance subsidiary. Subject to regulatory approval, this transaction is expected to generate additional capital of approximately $300 million at closing, which is expected to be in the third quarter. The capital generated is expected to be used to repurchase shares of common stock, subject to review and non-objection by the Federal Reserve, as part of the 2018 CCAR process. Our first quarter capital ratios remained robust. Under Basel III, the Tier 1 capital ratio was estimated at 11.9%, and the fully phased-in Common Equity Tier 1 ratio was estimated at 11.0%. Finally, our liquidity position remains solid with a low loan-to-deposit ratio of 82%, and we were fully compliant with the liquidity coverage ratio rule as of quarter end. Regarding 2018 expectations. With exception of an increase in adjusted net interest income growth, our expectations remain unchanged and are summarized again on this slide for your reference. So in conclusion, our first quarter results provide a solid start to the year, and we believe our Simplify and Grow strategic initiative, along with other opportunities and competitive advantages position us well for 2018 and beyond. With that, we thank you for your time and attention this morning, and I will now turn it back over to Dana.

Thank you, David. We will now open the line for your questions.

Good morning. On the McKinsey study, just wanted to see if you can update us with your - any expectations you've developed out of that in terms of a targeted efficiency. And how much of that - of any target that comes out of that, would you expect would be revenue versus expenses? Thanks.

Yes, John. This is David. So we've had elements of McKinsey built into the guidance that we've given you for 2018. We're still working through - we just kind of got the first part of this done in the first quarter. There's a lot more to do. And we're going to update you on kind of a three-year, this is going to be a longer journey. This is not a 2018 only. We'll have elements of this working through a couple of years, 2 to 3 years, actually. We're going to update all that at our Investor Day, which will happen in February of '19. With that being said, there are elements of McKinsey of how we keep our expense number relatively flat this year, and there are elements of McKinsey on how we get the growth in revenue of 3% to 6% on NIR for 2018 as well. As we think about the total commitment on revenue, it's about 70% of it is expense and about 30% of it is on the revenue side. That's our best guess thus far. We will refine those as we go through the remainder of our Simplify and Grow initiative.

Efficiency ratio.

From an efficiency ratio standpoint, we've given your guidance. It will be below 60%. As you know, we had - when the tax rate change that cost all of us, all of our peers, for the tax adjustment for us it's about 50 basis points going the other way. We did not change our guidance because we had Simplify and Grow, and we also had our insurance transaction in mind at the time. So we think we're confident we'll have an efficiency ratio below 60% in '18. And that being said, we think, over time we're going to need to be in that mid-50s, and we're working towards that.

Got it. That's helpful. And then separately, on the capital side. You mentioned the insurance sale. And along those lines, can you just talk to us about how you're thinking about the business mix? If there's other areas of the business that you think you would possibly exit. And then conversely, how are you thinking about additions to the business in terms of whole bank M&A, and maybe a thought on the environment? Thanks.

John, first of all, the Regions Insurance has been a part of our business for a while. It's a very - we made a very analytical, thoughtful evaluation to that. It was a valuable asset for us, with a very talented team in the Regions Insurance Group. But we had reached a point in our analysis where we had to make a decision on how best to deploy our capital and should we try to increase the scale of our participation in that segment, or where there was a more valuable asset for someone else. And as you see, we came through what was a complex but thoughtful decision. It took what was a viable asset to us, and we think we made a good decision for ourselves, for our customers and for our team members that are in that business. When we look at opportunities to grow, as we've said in the past, we're primarily focused on organic growth, trying to determine how to do that. We, on a very ongoing disciplined basis, look at how we're allocating our capital by product, by business, by geography. And we look for opportunities to acquire where it will help accelerate growth. We've been fairly active in non-bank acquisitions. We continue to review those opportunities. We've been very studious on bank acquisitions but continue to look at the markets and how we trade versus banks that we might be interested in and still economically challenging. So while we're looking at it, we're studying it. We understand where the markets are at. We just think the opportunity for bank M&A for us is fairly limited at the moment. And so we're trying to prioritize how we grow. Again, I think organic is the first way we grow, and non-bank acquisition is the second way we grow at this moment.

Got it. All right. Thanks, guys.

Hey. Good morning, guys. Maybe I'll ask John's question a little different way. Was there a full business review done in making the decision to selling the insurance business? I know you're currently looking at other businesses to potentially sell that you're either subscale or you're not achieving your desired returns?

I mean, Ryan, absolutely. I mean, we take a full business review of all of our businesses on a fairly frequent basis. But we - David has probably mentioned hundreds of times in terms of optimizing our allocation of capital, and we really spend a lot of time not only in our finance team, but also in our business leadership teams, determining exactly what a reasonable rate of return is for those businesses. We set different hurdles for them. As you might imagine, we debate them back and forth because those profit pools expand and contract depending on where you're at in the cycle. And so we look at - we try to look at these businesses on a long-term sustainable basis, not just a particular point in time. As you might imagine, our decision to divest Regions Insurance was a difficult decision because we've been in that business for a long time, and then like I said, a great team of people running it. But when we look at the risk-adjusted returns in that business and what we had to do to improve those, we came to the conclusion, given where those assets are trading today, that the best decision for us was to divest that business. We look at all our businesses that way. And not that we intend to share our debates, but you can rest assured that there's a rigorous debate going on all the time regarding businesses that we're in. David, you want to add to that?

Yes, there are many factors we consider when evaluating a business. As Grayson mentioned, we assess how well businesses can work together. In the case of Insurance, we operated more as a retail platform compared to BB&T, which has a wholesale platform that complements retail. BB&T has a larger scale in this business than we do. We believed that reaching that scale would require us to become more efficient. Currently, our efficiency ratio is quite high. To achieve both scale and efficiency, we realized it would demand a significant amount of capital investment, which we felt could be better allocated elsewhere. It's a solid business with great people. In fact, we also utilize their services, and we believe BB&T can achieve more than we can. Therefore, we will focus our capital on opportunities that suit us better.

And we do think it is a good transaction for us and likewise think it was a good transaction for BB&T.

Got it. Thanks for all the color. And I guess, David, you noted in the slides that consumer betas are near zero, commercial is running just below 40. Can you maybe just give us a sense what's baked into your 4% to 6% NII growth for the rest of the year? And have you had to make any changes on the consumer side with the most recent hikes? Thanks for taking my question.

Yes, you're correct that consumer beta has been quite low. We anticipate that there will be some pressure over time. Although we haven't seen this reflected on the consumer side yet, we do expect it to emerge. Currently, we have a beta projected in the 35% range, potentially increasing to 60% as time goes on. On the commercial side, much of this is tied to the funds rate or other rates in Wealth Management. We have taken a cautious approach with our betas, which have performed better than expected. We are at a cumulative beta of 13%, and for the near future, we may keep it low for the next one or two rate moves. However, over time, we believe it will align with our expectations of 40% to 60%. Regarding Q2, we haven't provided a specific beta forecast, but we expect it to remain fairly consistent with what we observed in the previous quarter.

Thanks for all the color.

Good morning, Erika.

Good morning. Thank you for taking my questions. I just wanted to get a little bit of clarity in terms of timing of announcement regarding some of the conclusions from Simplify and Grow. I think the market had been expecting some - an update, a more formal update in the summer. I'm wondering if there still will be a formal update in the summer in addition to during your February '19 Investor Day, or should we wait until the '19 Investor Day to get a more robust update?

Yes, Erika, we want to ensure we have a strong foundation regarding our Simplify and Grow initiative and its impact on our business before presenting it to the market. Since our Investor Day, we have focused on building credibility by following through on our commitments. We want to be ready and fully committed. We anticipate that by Investor Day, there will be considerable clarity. As we progress further, we will provide updates as we assess the situation. We plan to share incremental updates each quarter, but the comprehensive details regarding its impact for 2019 and 2020 will be presented during Investor Day. As you can imagine, implementing changes takes time, so we do not expect significant business changes in 2018. You’ll see some elements starting to come together in the latter half of 2018, and we will provide guidance on that as it becomes available, potentially sharing some additional insights in the second quarter.

But Erika, I would say you're going to hear from us every quarter on things that we're doing that we more broadly place under that umbrella. You clearly heard this quarter on our sale of the troubled debt restructured loans, that broadly falls under the Simplify and Grow umbrella. We also had the Regions Insurance sale. We also, in the prepared remarks, gave you how much our headcount was down quarter-over-quarter, as well as how much it was down year-over-year. You've seen a number of public press releases on our reorganization efforts in terms of how we line up to go to market. And so you're going to hear this every quarter. This quarter was probably one of the more informative quarters we've had in a while. And you'll see that continue throughout the year. To David's point, we'll continue to give those every quarter, but then you'll see us embed those in our 3 year forecast at Investor Day next February. But it's not like you got to wait for February to hear some of this. But clearly, some of these things we're doing, we can't pre-announce prior to actually executing the transactions.

Got it. So my follow-up then is - the better way to think about it is simplify and Grow is part of your business-as-usual way of conducting your day to day. And so as we think about '18 and '19, even though, in the formal announcement, it's not until February, you're still simplifying and taking those initiatives that your shareholders can reap benefits in '18 and '19?

Absolutely. I wouldn’t consider February as a formal announcement of Simplify and Grow. February will formally announce our next three-year plan, and our Simplify and Grow efforts will be integrated into that plan.

Thank you, David. We will now open the line for your questions.

Morning, Betsy.

Morning, couple of questions. One is on the 2018 expectations. You indicated a fee growth target. And obviously, you have sold the insurance business. I just wanted to make sure I understood that there's other areas that are going to be picking up and making up for the insurance business sale. Is that accurate?

Well - so we put Regions Insurance Group in discontinued operations, and we've restated everything. So you've got to go back to the restated baseline as well. So we're talking about 3% to 6% off of that. We're not going to do 3% to 6% off of overcoming the gross revenue of insurance.

Right. And so what you're suggesting is that the fee growth rate really was not being impacted by the insurance business?

That's correct. We've had a range of 3% to 6% regardless.

Great, okay. And then just on some of the investments. You mentioned the de novo branches. Maybe you could give us a sense of size, scale, scope, market, timing?

Good morning. This is John Owen. We were going to roll out probably 20 branches this year. They'd be concentrated, really, in three markets. St. Louis will be the majority, where eight or nine of our branches will open in St. Louis in the really second, third quarter time period. Atlanta would be another market where we're going to open branches on this quarter. And the last would be Houston. So those would be the key markets you'll see the roughly 20 branches open this year. There'll be a few infill markets in Memphis and Knoxville, and Charlotte and Williamsville as well. The other thing on a branching standpoint that were mentioned, consolidation, we've got roughly 30 to 40 consolidations teed up as well. So you'll see our net branch count will be down a little bit, but you'll see us continue to invest in key markets.

Okay. Regarding the investment and expense savings trajectory, it aligns with your expectations for the efficiency ratio. Do you believe this pace will continue into 2019 and 2020 over the next couple of years? Or do you think your branch network will be where you want it to be by the end of this year?

I would tell you, over the next two to three years, you'll see us continue to build roughly 20 to 30 branches a year in select markets. We also have opportunities where we can to continue to consolidate. The opportunities on consolidation are getting a little bit harder, if you will. We've consolidated, in the last two years, about 10% of our network over the last two years. And there's opportunity, and a lot of that opportunity is what I'll call two for ones or three for ones, where we're taking a branch and expanding a branch to absorb two or three of the branches that are nearby. So you'll see us balance out building and consolidating.

But Betsy, our branch rationalization process is part of how we manage channels, in general, whether it's our digital channel, our contact centers, our ATMs, or our branches. And it's a fairly dynamic review, and it's been one we've had in place for quite some time. And to John's point, we'll continue to make annual adjustments to that as we see markets change and we see customer behavior change. And so it's a very analytical process. And so we make forecasts out three years on that, but we review them constantly. So if we need to make in-flight adjustments, we can do that.

The only thing I would add is the fact that the reason we've been able to consolidate as many branches as we have is our investments in our online and mobile space. We've had a lot of self-service transactions going online and mobile, and that's allowed, really, us to consolidate and not impact our growth.

And just one last one, on video ATMs. When we were down there recently, it was interesting to see how much functionality that has. And I was wondering, is that strategy of video ATMs a kind of fill-in of existing footprint? Or is that more an opportunity to expand footprint?

Yes, we have about 90 video ATMs deployed. We are testing them in various ways. For instance, inside our branches, we are using the vestibules to extend banking hours. Customers can handle most banking transactions through the video teller and communicate with an experienced banker for assistance, which has led to good adoption in our branches and vestibules. We have also experimented with a few drive-thru ATMs, but their usage is not as high since we cannot assist customers as effectively during those transactions. The strongest adoption is occurring in the branches.

Yes, and, I think that if you look at our ATM network, we've continued to invest in that channel, and we've imaged-enabled all of our traditional ATMs. And we're seeing customer transactional behavior improve at what we would call a somewhat traditional ATM. We've been encouraged by the video tellers. But it also has been a learning process. We found some places it worked great and some places not so great. We think it's an interesting technology. We think that there is a place for it in our channel portfolio. But I would tell you, we're still in the early stages of that, even with 90 units in our portfolio. 90 units, even that regard, that is fairly small investment, but it's allowing us to learn how we might deploy it on a larger basis.

Hey. Good morning, Ken.

Thanks. Good morning. First question is about the capital markets segment within fees. It wasn't a strong quarter, showing a slight decline, which was anticipated. You mentioned that this would significantly contribute to fee growth this year. Could you elaborate on the pipelines, where they are originating from, and how many more hires you expect to make to strengthen that business? Thank you.

This is John Turner. We expect it to be a nice contributor to revenue growth, non-interest revenue growth through the balance of the year. I think what you're seeing is the maturation of the various product offerings that we have put together and the capabilities that we've developed. For the quarter, the growth in revenue over - year-over-year growth in revenue was broad-based across a number of different product categories, whether it was long-term real estate financing products, it was M&A, it was loan syndications, all improved year-over-year, and again, I think really reflect the maturation of the capabilities and our team's having better conversations with our customers about how we can meet their specific needs. In terms of investments, we're continuing to recruit and will continue to recruit. We see some capabilities that we still probably would aspire to have or to continue to build out. And so we expect capital markets to continue to grow nicely in 2018 on into 2019. Pipelines are pretty good for the second quarter and into part of the third at this point.

Got it. Okay. And then my last - my second question, just on all things credit continue to look excellent, all measures and you had another big quarter of reserve release, some - I know you're saying bottom end of the charge-ups this year, but is it also fair to say that there's still an amount of release that we could still see even from here? Thanks, guys.

Yes, Ken. We don't predict what the reserve percentage will be. We're currently at 105%. Although nonperforming assets have decreased by 75 basis points, we believe there is still potential for improvement. We're optimistic about this. The strength of both commercial customers and consumers is present. Some consumer metrics, such as cards, have seen a slight uptick. Overall, we find the consumer situation to be very stable. However, we do not think that consumer credit metrics have improved to the same extent as the commercial credit metrics, which we expect to continue decreasing, as reflected in nonperforming loans and nonperforming assets. There is always a chance for a reserve release, but it will depend on the status of criticized and classified loans. We'll let the model guide our decisions.

Well, I do think you saw this quarter the very encouraging improvement in our credit metrics. A big part of that was payoffs and paydowns on some adversely rated credits that, quite frankly, we did not anticipate. Those are very difficult to forecast, but it's also encouraging that those customers can find alternative forms of financing today. And so we do anticipate that there's an opportunity for that trend to continue through the rest of the year.

Understood. Thanks, again.

Good morning, Chris.

Hi, good morning. I would like to follow up on the Simplify and Grow strategy and its connection to technology. Could you share the reasoning behind the recent organizational change where technology is now under John Owen? Additionally, it appears that a significant portion of the technology expenditure is self-funding. Do you expect this trend to persist through 2019? Thank you.

We have consistently followed a strong investment strategy in technology over the years without significant changes. We take pride in the technology platform we've established. My career has primarily revolved around technology, and John Owen shares a similar background. He has worked diligently to enhance and align our strategy, especially concerning our consumer customers and our focus on digital channels. Scott Peters leads our Consumer Banking Group, and he collaborates closely with John. Our technology approach is not to lead but to be an aggressive follower of established technology, a strategy that has served us well. Recently, we've made significant upgrades in various areas, including human resources technology and a complete overhaul of our wealth management infrastructure, as well as upgrades in treasury management. We continue to see improvements, supported by a range of internal and external benchmarks that indicate progress. John, please expand on this.

Just a couple of points to reiterate. From a technology standpoint, we've been consistent even through the financial crisis with - and really significant investments in technology. If I think about consumer for a minute, we're very fortunate to operate on one consumer platform across all of our 1,470 branches. That gives us an advantage over competitors that have multiple platforms that they have to maintain and change over time. We also offer really good digital capabilities, invested heavily on our digital space in both online and mobile banking. Our customers give us good feedback. We have J.D. Power. They really survey our customers every quarter and give feedback on where we can make changes and where we can improve. And we come in every quarter in the top quartile in terms of our channel capabilities. From an ATM and video teller standpoint, rolled-out deposits, smart ATMs across our entire footprint, about 90 video tellers, we mentioned earlier, we're testing. So a lot of investment both in the digital space and ATM space and branch channel. I'll move on to the wealth business. As Grayson mentioned, we converted about 14 platforms on our SEI platform, which really is a state-of-the-art platform, great customer experience, great associate experience, also gives us a better price point, if you will, going forward. From a commercial standpoint, our team has done a really good job of inputting new iTreasury platform, which gives us a much better user interface, better reporting, better analytics in the iTreasury space. And they're working very hard with nCino to roll out new small business and commercial platforms. So a lot of good things happening. I'll tell you, it's one of those areas where you'll never be done. We're going to continually have to invest in the digital space and really balance out where we make our investments and where we place our bets. But I feel good about the platform we have in place.

Thank you.

Good morning. Thanks for taking the question. Maybe staying with the capital points. In the past, you've talked about preferred issuance as a possibility. I mean, does that kind of go away now? Or is that something that you still might need to do as you bring the CET1 down to the 9.5%?

Yes, Geoffrey. We've always believed that optimization is important in terms of total capital and the capital stack that includes both common and preferred equity. We have indicated that preferred equity is typically about 1.5 points higher than our Common Equity Tier 1. Currently, we are satisfying the preferred component of the stack with common equity, which is quite costly for us. Therefore, we anticipate that over time, we will exchange some common equity for preferred equity, and you can expect this to occur sometime in 2019 as we work to reduce our Common Equity Tier 1 closer to the 9.5% level, but we will need to replenish our Tier 1 with preferred issuance.

Great. Got it. Thank you very much.

Morning, Matt.

Hello. I'm not sure you guys commented on it in some of the early remarks. But just on the securities book, the size of the securities book going forward, how should we think about that going from here? It came down a little bit versus the fourth quarter levels. And obviously, also a function of both loans and deposit growth, but how do you think about the levels there going forward?

Yes, Matt. It's David. I think if you look at the percentage of earning assets and earning securities, I think that's going to be relatively stable. I do think if things change with specific designation and things where LCR are as important, you could see the makeup of certain securities changing out. For instance, we're using Ginnie Mae securities to help us on our high-quality liquid assets. And perhaps, we could put those to work a little more effectively for us in time. So I think that we would - we're going to continue to evaluate that and make sure we have an appropriate amount of liquidity, that we have the proper duration in the book. And as we continue to grow earning assets, we'll have some portion of that in securities.

Okay. And what's the yield pickup if there was some flexibility on the liquidity rules that you would get on a securities book overall?

I don't think that's very meaningful right now. It's not that much. I believe we have more opportunity to increase yield through the transition of investments, given the current rate environment. We have about $3 billion that will roll out, which will help us achieve approximately 70 basis points of yield.

Okay. Thank you.

Good morning, Gerard.

Good morning, Grayson. How are you?

Doing great.

Good. Couple of questions for you. You obviously have very strong credit quality like many of your peers. And it was interesting to see that the criticized loans have steadily declined now for over 12 months quite materially. And can you share with us, was that energy related where you had to put some on two years ago and now they have finally come off? Or did - and the second part of that too, did the change in the tax laws in any of your nonperforming loans or criticized loans? Did the company just get a benefit because of lower taxes and, therefore, they may have come off the criticized list?

Yes, I think I'll ask John Turner to speak in a little more detail. But clearly, we had a material exposure to the energy sector, and it's taken some time to work through that exposure as well as we had some weather-related exposure because of some hurricanes that came through Texas and through Florida. And so as time has elapsed and the economy has stayed fairly steady, and quite frankly, as liquidity has been so available that you've seen an awful lot of the composition of our loan portfolio shift and change, and as you pointed out, has improved dramatically. But I'll ask John to speak with a little more color in that regard.

So I would say, clearly, we benefited from some improvement in the energy sector. But I would suggest the improvement is really the result of the focus that we've had on derisking certain asset classes, certain portfolios, over the last 2-plus years and improving the overall quality of our portfolio. And as we've done that, what we've seen is a significant shift in the quality. At the same time, we've had the opportunity to either see companies exit the bank or, over time, we're a payer because of the work that we've been doing with them. And naturally, I think what's had the greatest impact on asset quality is our focus across the bank on derisking and managing the overall credit quality of our portfolio origination. Credit quality is much better over the last couple of years as well, and so I think that's what you're seeing. With respect to the question about taxes, it's too early, I think, to have seen any benefit for companies to have seen any benefit that would impact credit quality. We certainly would expect that some would experience improved cash flows, and that will help us likewise in the energy business. We still have some portion of that portfolio that's adversely rated as prices continue to firm up. And we see cash flows improve there as well. I think you can expect some additional improvement resulting from the energy portfolio improving over time.

Thank you. And then as a follow-up, changing tack here. You guys gave us some good color on the investments you're making in technology, particularly on the consumer side of the business. And there's been a lot of talk about all of the biggest banks spending billions of dollars on technology and how are the regional banks going to compete. The question is, do you look at your technology and the innovations you're making as a competitive advantage? Or is it really just the ticket to get into the ballpark, and to play on the field you got to execute? And if you don't have the technology, you're not going to even get into the ballpark, rather than that, again, being your competitive advantage. How do you guys look at it?

That's an excellent question. There are various narratives in the market driving significant technology investments across the industry. Overall, the industry benefits from these investments in bank technology. As mentioned earlier, our strategy is not necessarily to be at the forefront of new technologies but to effectively follow proven ones. We believe customers appreciate using all our channels and engage with multiple channels daily, weekly, or monthly. We strive to ensure a friendly and consistent experience whether customers visit our branches, use digital channels, or ATMs. Our aim is to provide the same information and capabilities across all these channels. We think this approach is positively impacting our business, and all our channels remain relevant. The current discussion emphasizes the investment in technology and its potential for creating a competitive advantage. However, whether that advantage can be maintained depends on execution, and we believe we are excelling in that area. We are seeing growth in accounts, households, and balances, and we have made significant improvements in the structure of our deposit balance sheet. I'm very proud of our current position in deposits; they are loyal, diversified, and have a high customer satisfaction rate. Technology plays an important role in this, but it is not the sole factor. John, if you have anything to add.

The only thing I would add, a couple of comments to Grayson. I'll go back to what I said earlier in the digital and mobile space. We won't spend more than some banks in that space, but we look at it through a different lens. And the lens I would look at it from is, what are our customers telling us about what our channel offers today? And I'll go back to J.D. Powers. Again, J.D. Powers assesses our branch network, ATM network, mobile and online and our call center as well. And when we look at it from a customer standpoint, we're consistently ranked in the top quartile. I think that's, to me, a more important metric than how many dollars you spend on it. So when we stack up in top quartile, and our branch network, our online actually came in number 2 out of top 23 banks last quarter, I think that's the land that we'll spend more time looking on. As far as innovations and things like that, a couple of things I'd point to, I think our remote deposit capture. We were not the first bank to launch remote deposit capture. But what our consumer team did, I thought was very innovative, which is they came out with a remote deposit capture several years ago that offers the customer choice. And that choice is around when do they get credit for that deposit. Is it immediate, and I can pay for that and get immediate credit, which is great for small businesses that are working free cash flow? Or they can do standard, which is a pre-deposit. So things like that. We're not going to be first but, we can improve on what we're doing there. The only other thing I would point out would be AI. There's a lot of discussion and talk about AI in the market. We've been working with it now for over a year. In our contact center, we're using AI for our agents to be able to really chat with IBM Watson and answer customers' questions quicker in a more accurate way. And there are things like that, that we're doing that are just happening behind the scenes, but we are innovating.

Thank you, John.

Very good. If I could ask one more question, Grayson, given your background. When you look at technology, we have progressed from mainframes to minicomputers, then to micros, followed by the Internet, and now digital AI. Can you share your perspective on whether the current revolution is the biggest of them all or if you think it was even bigger 25 years ago?

It all depends on how you measure it. We obviously, this industry spent an awful lot on technology over the last two or three decades and really has sort of transformed how we serve customers and how we comply with regulation and compliance and how we analyze risks and how we extend credit. It's just transformed every part of our business. And I would say that, for the most part, it's gotten better, faster, and cheaper every year. Probably the largest transformation that has occurred has been the mobile phone. That mobile device, that mobile smartphone is just, really, has been the largest game-changer I saw in my career being involved in technology. Because early on, computing was too heavy to carry on a mobile phone and was relatively slow and extremely expensive. And we've seen that really come down over the years. And so the cost of storing data, the cost of computing data has really improved. It's made it available to most of our population. And so it's changed the way we serve customers. The question is, is how much value, how much sustainable value do you achieve as a bank by investing in technology? I do believe you have to continue to invest. But as we've seen, computing becomes less expensive over time. And so you have to keep innovating, keep investing to, I think, to stay competitive and serve your customers the right way. But I still believe the basics haven't changed because the people who win are real smart about what technologies they pick, and they're really good at implementing and executing that strategy. And so I think the execution is a much bigger question than how many dollars you spent last year. Dollars matter, but execution determines who sustains the competitive advantage.

Thank you. I really appreciate that color. Thank you.

Thank you. Operator, is there any further questions?

Well, again, thank you for your time and your interest in Regions. We do hope that today's discussion was helpful to everyone, and we look forward to next quarter. So thank you. We stand adjourned.