Comcast Corp - Class A (CMCSA) — Q3 2020 Earnings Call Transcript

Thank you, operator and welcome everyone. Joining me on this morning’s call are Brian Roberts; Mike Cavanagh, Dave Watson, Jeff Shell, and Jeremy Darroch. Brian and Mike will make formal remarks, and Dave, Jeff, and Jeremy also will be available for Q&A. Let me now refer you to Slide 2, which contains our Safe Harbor disclaimer. I remind you that this conference call may include forward-looking statements subject to certain risks and uncertainties. In addition, during this call, we will refer to certain non-GAAP financial measures. Please see our 8-K and trending schedules for the reconciliations of these non-GAAP financial measures to GAAP. With that, let me turn the call over to Brian Roberts for his comments. Brian?

Thanks, Marci and good morning, everyone. We’re nearly eight months into this pandemic. And despite many harsh realities, I could not be more pleased and proud of how our team has worked together across the company to find safe, creative solutions to successfully operate in this environment. We’re executing at the highest level and perhaps most importantly, accelerating innovation to drive long-term future growth. We remain intensely focused on our top three strategic priorities of expanding and leading with broadband, aggregation, and streaming, all of which are underpinned by strong content creation, distribution, and technology. Each business is increasingly complementing, reinforcing, and driving value for the others while enabling us to offer seamless and bundled experiences to all our customers. For example, this quarter, we added a record number of new customer relationships and high-speed internet subscribers and signups for Peacock have grown to nearly 22 million as of today. It is clear that Peacock’s results are enhanced by the placement and distribution it gets through our broadband service. And adding Peacock to broadband is resulting in a significant improvement in both churn and gross ads. As Peacock is frequently cited as a differentiating factor at the point of sale for Xfinity broadband products; none of this could have been achieved without the technology stack that we have through Sky. Focusing now on our top strategic priority broadband, the success we’ve experienced to date has been driven by years of investment combined with our leading scale. We engage with 56 million high-value households and businesses globally. These subscribers give us a stronger starting point in direct-to-consumer relationships, particularly with broadband. Our connections at the point of sale provide us with a distinct advantage as this is the moment when customers really contemplate their aggregation and streaming options. We have the best broadband network in the U.S., perhaps in the world, led by a completely integrated consumer experience with the widest array of products that go beyond just speed. We offer coverage, control, and an unprecedented level of flexibility. With our broadband service, you get your choice of entertainment over your preferred distribution method whether it’s the industry-leading video bundle with X1 or the highest quality streaming product with Flex, both powered by the same platform and technology, the same award-winning voice remote, and the same cloud-based software. With Xfinity Internet, you can opt for Xfinity mobile, the great value wireless service hosted by Verizon, now inclusive of nationwide 5G and augmented by our own WiFi network, the largest in the U.S. And we have the ability to evolve this offering over time to include our own wireless network or cellular infrastructure to generate even greater profitability in the most highly trafficked mobile areas as this unique combination of broadband products and services has led to this quarter’s 556,000 net new customer relationships and 633,000 net new high-speed internet subscribers, both the best quarterly record in our company’s history. In the UK, customer relationships now stand at over 13 million, a figure that’s been steadily growing, driven by our exclusive content and experience that cements our video relationship with customers, a differentiated broadband service as the number two provider and increasing wireless penetration. It’s a winning formula for other markets that we will look to replicate. Moving to our second strategic priority, aggregation, whether it’s a Pay TV video bundle or a streaming solution for the home, entertainment remains an important consideration for new and existing broadband customers. X1 and Sky Q are the world’s leading platforms for aggregating broadcast, sports, and streaming services. Flex provides that same experience to those customers who prefer streaming only video included for free with Xfinity Internet. We’ve developed the best operating system for your entertainment experience, controlled by one global voice remote, enabling 15 billion commands in five languages annually. Our expertise in technology, and a tremendous amount of R&D continue to push us forward with opportunities to generate new revenue streams and areas of monetization, which sets us on an even stronger path towards long-term growth. The goal of our common Tech Stack is to build once and deploy as many times and in as many markets and in as many ways as possible on our network or through wholesale distribution. We’ve already experienced great success with our current X1 syndication model; white-labeling our software and technology gives us a significant revenue stream that boasts healthy margins and more scale for our platform. We look forward to expanding this expertise to other distributors and believe that an even larger nationwide and potentially international syndication model will create new opportunities in this rapidly-changing ecosystem that will create value for our company and our shareholders. Our third strategic priority is streaming, which not only provides us with another increasingly important way to reach our viewers and monetize our content but also drives demand for higher speeds and more reliable broadband, differentiates and improves the economics of aggregation. Peacock, our premium ad-supported video on demand service is the right streaming strategy at the right time. After launching nationwide just this past July, we are excited to already have nearly 22 million Peacock signups to date, and have exceeded all of our internal engagement metrics even without having the benefit of the 2020 Olympics. Going out for free allowed us to grow quickly with a very low cost per acquisition and significantly less marketing spend than other new streaming services. We’ve also been able to effectively leverage our expansive high-quality library and over $20 billion of annual content spend that supports our existing media businesses for Peacock and enhance it with targeted incremental investment in additional streaming IP. Xfinity has been a significant contributor to Peacock's success, driving awareness and usage through bundling with X1 and Flex. In fact, Peacock was the number one app on Flex and the number three app on X1 for the month of September when measured by reach. We’re also leaning into Flex, which increases the lifetime value of our broadband customers as we see churn improve by 15% to 20% for new customers that engage with the platform. Since adding Flex as a video option, we’ve seen our entertainment relationships increase. In fact, the growth in the Flex monthly active user base, which now sits at over one million, more than offsets the decline in the number of our traditional Pay TV video subscribers for the past two quarters. Reaching these three strategic objectives takes focus and discipline, and we have both. We are realigning our cost structure across our company and making the appropriate level of investment in the right initiatives to fuel long-term growth and enable us to effectively compete in an evolving global marketplace. Turning from our long-term strategy, I’d like to highlight our third quarter results, which I’m proud of in light of the challenges we have faced with COVID. In Cable, our revenue growth accelerated, and we generated an impressive 10.5% increase in EBITDA. We have been incredibly successful in identifying long-term cost efficiencies. In fact, with our self-installed offerings and digital tools, customers can do virtually everything they want or need to without picking up the phone or requiring a truck roll. But we’re also investing for growth, with the goal of increasing awareness of our ever-improving Xfinity brand, promoting an advancing or leading broadband position, and accelerating our mobile and business segments. At NBCUniversal, the team has done a really creative and impressive job of navigating through an incredible amount of uncertainty. I am pleased to report that some businesses are steadily recovering, given the resumption of both sports and content production. Where we continue to see the most pressure from COVID is in our Theme Parks, which were the single biggest drag in the quarter. In fact, excluding this segment, NBCUniversal EBITDA would have grown by 9% year-over-year. While it will take some time for the parks to return to historical levels, we’ve made substantial progress. Universal Orlando and Osaka are operating at limited but growing attendance. While we don’t know when Hollywood might reopen, we remain very bullish on the parks long-term. I am very excited for next year’s launch of our frankly incredible new theme park in Beijing. Early in the third quarter, we announced a completely new structure for our television businesses, enabling us to realign how we invest in the creation, production, and distribution of world-class content. In essence, we’ve done away with the concept of creating a piece of work for a specific network. Our priority is to invest in and create the absolute best content and ensure that we maximize monetization by choosing the most effective method of distribution, whether it’s broadcast, cable networks, Peacock, sales to a third party, or some combination of all four. Last, we’re closing in on two years since we bought Sky. So, I thought I would spend a moment providing some context on the progress we see to date. The UK, which is by far the largest component of Sky EBITDA has proven to be a strong business that has generated high single-digit EBITDA growth over the two-year span when adjusting for the momentary impacts of COVID, anchored by growth in both our customer base and revenue per customer relationship. Our UK customers continue to do more with us as evidenced by our higher penetration of broadband and wireless and in the QBox, all of which solidify us as the home of aggregation and streaming and which sets us up nicely for continued growth. What we see in the UK guides our thinking on the prospects for what Germany and Italy could each become. In both markets, we have a leading brand name and customer proposition in video supported by significant scale. While it may take time, we’re on a path to replicate the UK playbook, and took an important step toward this in Italy with our recent launch of broadband. We also have fairly immediate opportunities to improve our cost structure as we move to centralize our organizational efforts across our markets. And as we’ve begun to reset many of our largest sports rights in Continental Europe, which should provide hundreds of millions of dollars in annual savings. As Jeremy highlighted recently, we are confident in our ability to double EBITDA at Sky over the next several years. And importantly, Sky fits right in with our broader company priorities, playing a big role in strengthening our Tech Stack for aggregation and in content solutions across all of NBCU and Cable. When you put it all together and look at the first nine months of the year, but certainly, not the year we all would have expected, we’ve executed extremely well. We’ve taken advantage of the favorable interest rate environment to enhance our balance sheet and liquidity, and we remain committed to getting leverage where it needs to be so that we can return to buying back stock. All in all, this was a really strong quarter. And Mike will now take you through our results in greater detail.

Thanks, Brian and good morning, everyone. Now, I’ll review our third quarter 2020 results and offer some commentary on the current conditions in our businesses caveating that circumstances around us remain fluid, and therefore, our outlook is subject to change. Beginning on Slide 6 with our consolidated third quarter results, consolidated revenue declined 4.8% year-over-year to $25.5 billion while adjusted EBITDA was down 11% to $7.6 billion and adjusted EPS fell 18% to $0.65 per share, all a result of the lingering effects of COVID-19. Free cash flow of $2.3 billion was up 10.5% benefiting from the positive year-over-year change in net working capital due to COVID at both NBCU and Sky, half of which resulted from the timing of when sports rights payments were made versus when sports actually aired, and half of which resulted from a slower ramp in content production. We expect this trend to reverse starting in the fourth quarter and continue into next year as our businesses continue to recover from COVID. Before moving to segment results, I remind you that corporate and other losses have continued to increase as a result of our focus on the successful positioning of Peacock. We have also incurred COVID-related severance and restructuring charges totaling $239 million year-to-date. We expect to incur an additional charge that is approximately double this amount in this year’s fourth quarter as we continue to align the cost structure across all our businesses. Now, let’s turn to our business segment results starting with Cable Communications on Slide 7. For the third quarter, Cable Communications’ revenue increased 2.9% while EBITDA increased 10.5%. Revenue this quarter was once again impacted by adjustments for customer RSN fees. Excluding these adjustments, overall cable revenue would have risen by 3.9% with no corresponding impact to EBITDA. As Brian mentioned, we generated 556,000 customer relationship net additions, the best quarterly results on record driven by high-speed internet, where we added 633,000 net new residential and business customers also, the best quarterly results on record. Underlying net additions were similar to last year’s third quarter and we were able to successfully convert some customers to paid status that continued to receive our service but were not included in our second-quarter results. Roughly one-third of those customers converted to paid status or free internet essentials customers while the remaining two-thirds were high-risk customers who have begun paying their balances and returned their full service after being on our assistance plan. Going forward, we do not expect the impact of converting free internet essentials and high-risk customers’ paid status to be as significant. High-speed internet revenue grew 10% including RSN fee adjustments and grew just over 11% excluding those adjustments. Remember, RSN fee adjustments are allocated to those customers taking bundled services according to their standalone market prices. The strength in high-speed internet is coming from a number of areas. One, we continue to take share of an expanding market as evidenced by an increase in our broadband penetration. Fifty-one percent of homes and businesses in our footprint are now taking our HSD product, up 240 basis points versus a year ago. Two, our investment in our network and product differentiation is resonating in the market whether it’s our best-in-class gateway, or controlling security through xFi, it’s not just about speed. Three, we are seeing higher take rates of our entertainment product with the addition of Flex, which continues to have a significant positive impact on churn and therefore, customer lifetime value. Four, we also continue to drive connections by expanding our network through line extensions. Business Services revenue grew 4% as we return to a net gain of 17,000 customer relationships this quarter and turning to video, revenue declined 2.1% with accrued RSN fee adjustments adding an adverse impact of 130 basis points. We lost 273,000 net video customers this quarter, which reflects modest improvement in our underlying video losses compared to the second quarter and a benefit of converting some of the previously high-risk customers to paid status. Wireless revenue increased 23% driven by 187,000 additional lines, resulting in 2.6 million total lines at quarter-end. Our wireless business continued to be impacted by our decision to keep some of our retail stores closed for most of the quarter, especially in areas where COVID cases remained high. That said, the vast majority of our retail stores are now open and we have put a number of plans in place to accelerate growth in this business. Advertising revenue increased 12% year-over-year due to strong political advertising, which was up 70% over what we had generated in the last presidential election in 2016. Core advertising excluding political was down 6.8% year-over-year, a significant improvement relative to last quarter with better trends across most categories. We also saw some benefits from the clustering of sports programming that began to air in the third quarter. Turning to expenses. Cable Communications third quarter expenses decreased 2.2% with programming expenses down 0.6%, primarily as a result of the accrued RSN fee adjustment. Without this adjustment, programming expense would have increased by 4%. Non-programming expenses declined 3.2%, primarily as a result of curtailed advertising; marketing and promotion spend, as well as lower technical and product support primarily due to a COVID-related slowdown in business activities. We are also continuing to find better and more efficient ways to do business, particularly through our digital tools and interactions. Cable communications EBITDA grew by 10.5% and margin reached 42.7%, reflecting a 290 basis points year-over-year improvement. While accrued RSN fee adjustments had no impact on EBITDA, they did have a positive contribution margin of roughly 40 basis points. Cable capital expenditures decreased 2.5%, resulting in CapEx intensity of 11.8% and improvement of 60 basis points year-over-year driven by lower spending on customer premise equipment and support capital, partially offset by higher spending on scalable infrastructure, which continues to increase due to our ongoing investment in the network. I’ll now touch a bit on what we’re seeing so far and what we expect in the fourth quarter. For high-speed internet, underlying subscriber trends remain healthy. And we currently expect revenue growth to accelerate from the third quarter driven by this year’s strong subscriber growth combined with higher ARPU resulting from an increase in the uptake of some of our higher margin products, such as modems and xFi pods. In addition to better expanding assistance program curates. While we are pleased to see a continuation of net new customers in our business segment, we do not expect revenue growth to accelerate in the near term, given the COVID subscriber impact we saw earlier in the year, as well as the longer sales cycles associated with the recovery we’re seeing with our midmarket and enterprise customers. That said, we remain optimistic on the long-term prospects across all our business segments. We remain the challenger with the highest-quality offerings at lower price points than our competitors. On the video side, we expect fourth quarter video losses to be similar to the third quarter levels, reflecting modest improvements to our underlying trends. And just like with high-speed data, a less significant impact from converting customers to paid status. When it comes to our outlook for expenses and margins, commensurate with the sequential acceleration in underlying revenue growth that we anticipate for the fourth quarter, we expect non-programming OpEx to be flat to slightly up, reflecting our aggressive focus on maintaining strong connect activity by returning to home installs, increasing our marketing spend to defend our strong position and further accelerating our mobile and SMB businesses. That said, we continue to make significant inroads with the implementation of the long-term cost efficiencies we identified earlier this year, which puts our overall expense base in a very good position as we enter 2021. We expect programming cost to be up mid-to-high single digits in the fourth quarter given scheduled programming renewals and we do not anticipate additional RSN fee adjustments. Given what we have seen for the first nine months of the year, combined with our outlook for the fourth quarter, we now expect cable EBITDA margins to exceed our prior guidance of up to 100 basis points year-over-year improvement by a healthy amount, both with and without the RSN fee adjustments, while CapEx intensity is still expected to improve by up to 100 basis points year-over-year. Next, let’s turn to Slide 8 for NBCUniversal. For the third quarter, NBCUniversal revenue decreased 19% to $6.7 billion, while EBITDA decreased 39% to $1.3 billion. The majority of the revenue and substantially all of the EBITDA declines came from our Theme Parks business, as Hollywood remains closed, and both Orlando and Osaka are open to limited attendance as a direct result of COVID-19. Starting with the TV business’s, Cable Networks revenue was down 1.3%, driven by declines in distribution and advertising revenue, offset by an increase in content licensing and other. The distribution revenue decline of 3.8% resulted from a slight acceleration in subscribers’ clients, less rate benefit due to the absence of programming renewals, and a nearly 200 basis point impact from accrued RSN fee adjustments. Advertising revenue was down 2.1%, a significant improvement compared to the second quarter as we benefited from the broadcast of rescheduled sporting events, which is not expected to recur in the fourth quarter. Cable networks EBITDA decreased 8.9% due to higher programming and production expenses driven by the shift of sports rights amortization costs into the third quarter. Turning to broadcast, revenue increased 8.3%, driven by 66% growth in content licensing sales, and continued growth in retransmission consent fees, partially offset by a decline in advertising. While advertising improved significantly compared to the second quarter, broadcast did not benefit as much from the shift of sports as rescheduled sporting events were basically offset by canceled events, as well as fewer NFL games relative to last year. After recognizing a significant increase in content licensing revenue year-to-date at both broadcast and cable networks, we expect a double-digit decline in the fourth quarter due to the timing of our sales to streaming platforms, which were more heavily concentrated in the first nine months of the year, combined with a difficult comparison to a significant library deal in last year’s fourth quarter. Broadcast EBITDA increased 29% due to the higher revenue as well as lower programming and marketing costs associated with the delayed start of our new fall season, which were somewhat offset by higher program expenses related to content sales. Filmed Entertainment revenue declined 25% year-on-year with theatrical revenue down 95% reflecting theater closures as a result of COVID-19, partially offset by a 50% increase in content licensing revenue, as well as a 49% increase in home entertainment revenue due to Trolls World Tour. Filmed Entertainment EBITDA increased 53% as lower revenue was more than offset by lower operating costs related to less spending on current period releases as a result of COVID-19. While we have pushed the majority of our movie slate to 2021, we are looking forward to the release of The Croods: A New Age in theaters and a subsequent PVOD release later in the quarter. Theme Parks revenue was $311 million in the quarter with an EBITDA loss of $203 million due to Universal Orlando Resort and Universal Studios Japan operating at limited capacity while Universal Studios Hollywood remains closed as a result of COVID-19. This quarter’s EBITDA included roughly $20 million of preopening costs related to our theme park in Beijing, which remains on schedule to open by the summer of 2021. We anticipate cumulative preopening costs to be roughly $400 million, with approximately $100 million, pulling in 2020 and $300 million in the first half of 2021. We continue to see improvement in underlying trends and expect the theme park business to break even at some point in 2021, independent of what occurs with Universal Studios Hollywood. Next, let’s turn to slide 9 for Sky, which I will speak to on a constant currency basis. Revenue for the third quarter was even with the prior year, as we were seeing the benefits of a very healthy underlying business in the UK, combined with the return of major sporting events, primarily European football that have been previously postponed. Content revenue was up 17.5% driven by higher wholesale revenue from sports programming, while direct-to-consumer and advertising revenue showed significant sequential improvement, each down 1% year-on-year. On the advertising side, we outperformed the European marketplace, which was down about 10% as we’ve benefited from strong advanced advertising, and rescheduled sporting events that were previously postponed due to COVID-19. In addition to sports, overall Sky entertainment viewing was up double digits, partly aided by the addition of our new branded channels, including Sky Comedy, which launched in January, and Sky Documentary, Sky History, and Sky Nature, which launched in May. The significant sequential improvement in direct-to-consumer revenue resulted from the return of sports and a healthy underlying trend in the UK, which experienced a gain of 51,000 customer net relationships and low single-digit ARPU growth. The strong performance was driven by our strategy to be the best TV aggregation platform in the market, record low TV churn, and continued growth in streaming broadband and mobile customers. Our large, resilient Sky TV base continues to benefit from the deployment of our more advanced Sky Cube product. Overall, Sky Cube penetration is at 51% of households, while UK penetration has reached 58%, up 13 percentage points year-over-year. We are also pleased with the results at NOW TV, which is positioned for a different market segment. ARPU is increasing as this growing customer base continues to take more packs on average, underscored by a 60% increase in the uptake of our highest price sports pack. While revenue from our hospitality business, the pubs and clubs that receive our Sky TV service remains pressured, we’ve seen weekly revenue back to 70% of historical levels versus 25% at the start of the quarter. Italy and Germany remain a bit more challenged. In Germany, we made changes to our pricing and packaging earlier in the quarter, while we were pleased with the positive customer response. This will pressure ARPU in the near term as you focus on growing market share and reducing churn. In Italy, our results showed meaningful sequential improvement, but we continue to be impacted by a tough macro environment. We are encouraged by positive momentum in Italy broadband post its mid-June launch. Customer additions are beating our initial expectations with satisfaction scores at high levels. EBITDA for the third quarter was down roughly 45% as flat revenue was offset by an increase in programming and production costs primarily as a result of the postponement of European football events, which moved from the second quarter into the third as a result of COVID-19. Looking ahead, we continue to expect third quarter and fourth quarter EBITDA combined to be down roughly 60% with the fourth quarter impacted by the later return of the currencies of European football, the shift of other sports programming to the fourth quarter, investments in original programming, and higher costs associated with the launch of our new UK entertainment channels. Wrapping up on slide 10, with free cash flow and capital allocation. Free cash flow was $2.3 billion in the quarter, an increase of 10.5% year-over-year. Consolidated total capital, which includes CapEx as well as software and intangibles decreased 5.8% in the third quarter to $2.9 billion, primarily driven by declines at NBCU, particularly parks, as well as at Cable. During the quarter and year-to-date, we refinanced $5.9 billion and $15.8 billion of debt respectively, ending the third quarter with a weighted average cost of debt of 3.6%. Finally, we remain committed to our longstanding balanced approach to capital allocation. Maintaining a strong balance sheet, investing organically for profitable growth, and returning capital to shareholders through a strong commitment to our recurring dividends, and eventual return to share repurchases. With that, I’ll turn it back to Marci, who will lead the question-and-answer portion of the call.

Thanks, Mike. Regina, let’s open the call for questions, please.

First, Brian, could you talk a little bit about your vision of how you best monetize being an aggregator across a variety of media, traditional TV, streaming video apps, etc., outside of just being the broadband provider? What are other ways you’re considering to help monetize your position as the center of the consumer in the living room? And then on NBCU, it is surprising that you had a good – that you mentioned in the press release that you’ve had positive upfront given ratings weakness across the board for the whole industry, as well as lack of production. So, can you talk about some of the drivers there? Can streaming make up for the weakness in ratings? It’s clear Q4 will be weak. But what do you see beyond that? Thank you.

Okay. There’s a lot in there, Jessica. Let me start with the aggregation and broadband question. Then let Jeff and others talk about the upfront. Look, we think we have this three-pronged strategy that complements each other, works together, and basically ends up giving customers the best product regardless of what segment they’re in, and broadband is definitely a central element of that. But aggregation in this world, as we know, allows consumers to flip back and forth between one streaming service and another, live television, or YouTube, whatever it may be. We are finding a way to have our entertainment platform and our voice commands, whether it’s in a smart TV, whether it’s in a box, and whether that is in the U.S. or in the rest of the world, or with other providers. And so we’ve made great progress with aggregation in this quarter and in this year. Name the service, and you’ll see that it’s now either on the roadmap or very much being used. Whether it’s NBC-driven content with Peacock, we’ve now shown that we can market and make aware for our customers choices like Yellowstone that we may not have found on a different network but that has zoomed to the top, and that’s before we get additional content like The Office, the Olympics, and so on. When we put it all together, we see the tech companies and others with ambitions to have a relationship with our high-value customers, our 56 million high-value customers in aggregation; who can do that the best with a voice? I was literally watching a Prime Show last night and switched to Netflix and then went back to NBC, all with just one click and using my voice. The innovation that our team has accomplished, the seamless integration working with various content providers, we’ve made tremendous strides. Jeff, do you want to talk a little bit about the upfront?

Thanks, Brian. Thanks, Jessica. So obviously, the upfront was a very unusual upfront this year. I mean, we didn’t think a couple of months ago there was even going to be an upfront this year. The fact that there was one and it ended up being relatively normal and much stronger than we expected was really good news for the whole business. We ended up slightly up on price which we expected to be way down on price, we ended up slightly up on price, slightly down on volume. And as you mentioned, the big impact on advertising really is the ratings, and the ratings is not just us but everybody, because we’ve stopped production, who would normally have our full schedule in high gear right now, and we’re just starting those shows and we don’t have a lot of new content. So, that’s what’s driving the advertising choppiness and declines. The flip side of that is it creates scarcity in the market. So, the market actually has been pretty strong because we have fewer rating points and more demand. A couple of the moves that we’ve made were perfectly timed; Peacock, we discussed Peacock’s ad-driven platform, which gives us an opportunity to sell where others don’t. We launched right into the strength of that scarcity. We also consolidated all of our advertising under one platform approach and we think that was perfect timing because it gives us the opportunity to sell and address that scarcity across multiple platforms. So, obviously, it’s a much smaller upfront than in the past, but much better than we expected.

Thank you.

Brian, you may be on mute.

Thanks. Can you hear me?

Yes.

Okay, great. I guess two questions; on Cable or maybe just broadly, on entertainment for either Brian or Dave. I’m wondering if you think about the video business, evolving from what you’ve been selling for decades, a package of linear networks to a bundle of apps, where you’re basically taking a distribution fee against what the consumer pays, rather than earning a margin on the bundle? And if you do, what does that mean for the business and how you think about investing in products and capital allocation, etc? It seemed like a possible future in the not-too-distant future across Comcast and Sky. And then for Jeff, there’s a lot going on at NBC, to put it mildly. I’m just wondering if you could talk high level about what you’re trying to accomplish organizationally, from a restructuring point of view? How we should measure your success? And in particular, you mentioned in the prepared remarks, or Mike, did you think the parks will break even at some point next year? Just maybe that’s a pretty interesting comment in the context of all the uncertainty if you could just talk a little bit more about that would be helpful. Thank you.

Why don’t I help organize that answer, because you touched on a little bit of everybody, and gives some of the folks a chance to talk about the quarter. So, why don’t we start with Dave to talk about video packaging. I would just add that I think we’ve seen this shift coming. I think Dave and the team have done an outstanding job of having a connectivity platform and thinking of it that way; so that we’re ready for that shift. I don’t think it’ll be all or nothing. I think it’s been highlighted here during COVID and people being at home as much. But fortunately, we were ready for that. I think Jeremy could talk a little about the kind of some of the different trends in Europe and how Sky is preparing for that bundle of app world as you called it, and you’re right, the economics change depending on what we want to get ourselves to a position of indifference, where the consumer is driving, not the company, and the consumer decides where they want to rest and what package they want. The company finds itself in a position of having the best product and a good set of economics. We may always have a preference over one versus the other naturally, but we want you to be satisfied as a consumer and make our long-term growth happen. And then obviously, Jeff can talk a little bit about the definition of success, which I think is a great way to look at NBC. But Dave, why don’t you take it up?

Thanks, Brian. Hello, Ben. So, I think clearly, the video marketplace is almost everyday evolving. From our perspective, we have invested in a video broad video platform capability that gives us a lot of options and can offer a lot of choices to customers. We want to deliver to the customer what they want and a video experience. We segment the marketplace, we break it down, and we’ve been doing that for some time. As Brian said, we anticipated a lot of these changes. So for customers that want the full experience, that want all the channels, that want the video on demand, DVR capability, and apps, and as Brian talked about the ability to seamlessly connect all of that, we have that. We also are very uniquely positioned to go after the streaming segment with Flex. And the best example, I think, of our position in the marketplace with video, when you combine it with broadband, we’re surrounding broadband with a lot of video capability, and we’re streaming and Peacock, giving them the best of aggregation and streaming options. So, we’re going to break down the marketplace, continue to compete, and deliver to customers what they want. So, I think that will continue. I feel that this is a sustained competitive difference that we have, and we’ll go to where the customer wants to go. So, in terms of whether it’s a more profitable outcome for us, then we’ll be indifferent if they want streaming capability with Flex; we’re going to be right there to deliver that.

Maybe I’ll just chip in from Sky. I think – I often think of it, I would split it into supply-side relationships and then consumer-side service. On the supply-side, when we see Central step into our world, a good example would be for example, Disney, where we took a very high fixed cost long-term contract and effectively turned it into an app. We’ve taken that cost out of our P&L and they’re getting a margin by selling Disney plus through Sky. And then we could do something similar with Netflix, of course. Then we can take that money, and use it to invest in an area like Sky Studios, where we can then scale our own originated content, which improves the customer experience and of course, differentiates us as well. When you get to the consumer side, there’s virtually no change in the experience. Consumers want to continue to get all that content on time on the Sky user interface, we can deep link customers back efficiently. The Sky interface is very, very easy to move around, as Brian said, with the growth and development of voice that’s just becoming easier every day. So actually, we think we can complement the user experience very much, and actually get a much more flexible and more valuable set of cost structures. We can think of NOW TV as an addendum to that to target an additional part of the market that uses many of those contract relationships, allowing us to reach more customers in a different way. That’s how we think about bringing all of that together.

Brian, do you want me to jump in? This is Jeff.

Sure.

So, Ben, thanks for the question, a lot in your questions. I’ll try to just hit it really quickly. But first of all, working backwards, definitions of success, there is a lot going on in NBCUniversal. I really don’t think the definition of success is any different than it’s ever been; our job is to be profitable, generate cash flow, and generate long-term value for the company and that’s how we’re kind of thinking about everything. It’s obviously a very changing world, so you have to be nimble in doing that, but the measures of that are the same measures as they’ve always been in our view. Organizationally, I really think we’re through the execution of most of our restructuring; the costs will hit over the next 12 months. About a third of them are in this quarter. By the middle of next year, we’re through the majority of them, and they’re designed for two things; one, we have an obligation as our revenue moves down to adjust our cost base, which I’m proud of our team for doing across our whole company. But more importantly, we have realigned our TV organization under Mark Lazarus. It used to be in the TV world, in a very vertically oriented manner by network; I need a show for this time period to go out and get a show for that time period. Every network kind of had their management team and staff, we realigned dramatically so that everything is one management group in the TV business under two great executives, Frances Berwick and Susan Rovner just joined us. The idea now is to find great content and use our platform, which in many ways is better than anybody else’s platform with all of our networks, not just linearly, but Peacock, to take great platform and maximize its value. I’m excited about it. It does result in a lot less cost but more importantly sets us up to grow as the world changes. Turning to the parks very quickly, parks are obviously a great business. When the world returns and people get sick of being in their house, I feel that we’re going to be a very strong business. Nobody can tell the pace of how that’s going to go, given what’s happening, but so far we’re rebounding nicely in Florida and Japan, where we’re open. Our first priority always has been, always will be, the safety of our guests and employees. I’m proud of Tom Williams and the team that they’ve had protocols that have allowed us to be open without any problems whether for guests or employees. Who knows how the future will unfold? The rebound is happening nicely, and if it continues in this way, we do expect, as Brian said, to potentially hit breakeven if not more at some time in 2021.

Thanks, everybody.

I mean, Ben, to Jeff’s point, it is a statement about breakeven subject to how COVID evolves. But if it stays on the trend that we’ve been seeing through this winter into next year, we would hope at some point to get there. Circling back to the first question, I think nobody can question that when you really look at the fact that with 56 million relationships around the globe, as we’ve talked about in the highest wireless markets for subscription services, whether they be broadband, or OTT video entertainment of any sort, we’re at the point-of-sale when people are choosing their broadband provider, providing what we think are the options for the best aggregation services, with or without our own video packages. If you think about it, from the perspective of anybody trying to launch a video streaming platform, we represent 56 million homes where you want to be on our platform, and it’s worth it to share economics for us to promote and allow. I think that’s what we already experienced today. There’s no reason that is not a way of the future, not the only way, but a way of the future. It just is even more evident that the power of the platforms with the customers we have is allowing for the kind of launch that Peacock had. I don’t think it’s a mistake that the 22 million signups do relate to us having the relationship with the customer through both broadband and our aggregation products.

Thanks, Ben. I think we got them all. Regina, next question please.

Oh, thanks so much. You all have solved global voice-activated video streaming but I can’t handle a phone mute button. One topic for Brian, one for Dave. Brian, one thing that seemed new to me this quarter was your comment on licensing the Comcast Tech Stack internationally. I think I’ve heard some optimism regarding getting to nationwide in the U.S. Can you help us understand the potential timing or the impediments to new wholesale deals, particularly overseas? You mentioned scale benefits beyond the healthy margins you get from licensees, and I’m curious how you’d articulate those scale benefits of expanding that platform. And if I could for Dave, regarding wireless, Mike mentioned the company put in place a number of plans to accelerate growth in this business, if you wouldn’t mind sharing some of those plans and why now, why leaning into that business at this point in time, and if that means anything about timing for breakeven for EBITDA and free cash flow for wireless? That would be helpful. Thank you, both.

Great. I’m glad you figured out your tech issues. I don’t want to suggest that there’s news regarding the U.S. in terms of X1 licensing. What I think we’re referring to is or what I’d like to refer to is just how it does when we do like than others and we’re in conversations all the time with companies. The success that that business has had, which we haven’t talked about much on these calls, it’s gotten to a pretty good size and has a very healthy margin. There are a lot of Canadian companies, Cox in the U.S. in the area that we’ve been focusing on is growing Sky and Xfinity closer together into one global Tech Stack, which opens up the opportunity to do this now not just in North America but also starting with Sky; we’re on many common architectures. You’ll see in the future products roll out as a result of our ability to do that. The most significant benefit is certainly the money that it brings in, but what that allows us to do in terms of scale is…we’ve talked a lot about video here, but we’ve pivoted many of our innovations to broadband in the last two, three, or four years. We saw this transformation coming and saw how important broadband is going to become and how to reinvent itself. We’ve had the best broadband quarter in the company’s history in 2020. When it’s a 20-year-old product, give or take, it’s a pretty dramatic and amazing statement in my opinion. That’s because we’ve kept reinvesting. What is broadband? What can it be? We’re integrating that into your streaming, your aggregation, the things we’re talking about this morning. Having the scale and the quality of talent on a global basis to be able to recruit the best engineers—again, we see a number of other companies wanting to enter this space, and/or leading expanding, not shrinking is a significant achievement, and I give credit that we are expanding our footprint synthetically through some of these other relationships with companies that want to take all of our products. They’ve done that and we’ve given them a great experience for their customers.

Hey Doug. So, in general, we’re pleased with where we are. In many quarters in a row, we’re delivering a material amount of the net ads in our footprint. We’re on track. Having said that, with retail, we chose the shutdown to retail stores, and that could impact a chunk of the country. We’ve reopened them, as Mike said, and we really feel that we’re committed to accelerating the wireless business; it’s a really important product for us going forward. We’ll be focused not just on retail. We think digital still has great promise; we’re already seeing as we put our shoulder to bringing things back some real early-stage success in terms of what mobile can do. The results are relatively early but we’d really like the retention benefits to broadband as we package them with it. A lot of options. We do triple play with mobile now. We use it to package just with broadband; we’re very focused across all our sales channels. It really comes down to that; I mean, the three things that we’re focused on. One, we have access to really great network with Verizon. We have the ability to cut across all technologies, including 5G. We’ll give customers what they want there. We can leverage our investment in the home with WiFi and outside the home with most of the broadband; the cell phone smartphone traffic goes over our WiFi network. That’s a great combination of the two. Over time, I think we’re going to be uniquely positioned to leverage the potential for building out in dense pockets wireless capability to deliver mobile more efficiently. Overall, we think this is an important opportunity for us long-term; we still feel that way, right on track with where we want to be. We want to be a little bit more aggressive, and that’s on the roadmap.

All right. Thanks so much.

Thanks, Doug. Regina, we’re ready for the next question.

Hi, two questions if I could. Just I guess the most obvious pressing one is, where do you think all the broadband subscribers are coming from? I think as great as your results were, they’re even more surprising in that AT&T and Verizon also both posted better than expected results. We’re obviously seeing enormous market expansion. I’m just wondering what your sense is of how much that is pull-forward and where the subs are coming from? And then on the wireless side of the business, I wonder if you could just talk a little bit about what you see and expect to see in the iPhone cycle, given the promotionality that we’ve seen from in particular AT&T. What does that look like for you in the fourth quarter in terms of your customer acquisition costs?

Craig, Dave here. In broadband, yes, let me start with what we’ve been seeing. We’ve been seeing consistent momentum for a while. Well before COVID, it’s been rock solid in terms of this momentum. Every day we wake up thinking about how we innovate and go to market. So this is and we’re talking about a marketplace; perhaps it speaks to the fact that all boats rise, but the market keeps growing. You look at our position at 51% penetration; there’s upside, lots of upside. So, I look at where the share comes from and the good news is that it’s been relatively consistent, maybe a few new opportunities through the COVID period, but it’s across the board in terms of where we’re taking share. We are combining that with record churn results in the net ads, but we’re taking share from Telco wired participants, DSL, MDU competitors, and mobile providers across the board in many different segments. It’s a good formula. Craig, the consistent one, is that we look to have a sustained competitive difference delivering just a better product in the marketplace: better speed, better coverage, better feature capability. Now with streaming, you combine that with Peacock and other apps with Flex. I think this is a really good long-term competitive formula. So it’s across the board; there’s good runway for broadband, I believe, going forward. With regard to wireless and Apple, we’re excited about their product launches. We’re well-positioned with 5G. As that begins to take off, our early feedback is very solid. So, we get prepared, just like everyone else. All the carriers in terms of these launches work very closely with Apple. We have a full supply chain plan, go-to-market approach. We’re optimistic about it. It’s happening a little later in this year than last year, but that’s okay. That’ll be a nice opportunity for later on in the quarter into next year.

Regina, next question please.

Hey, guys. Thanks. Brian, real quick to follow up on your wireless comment. You spent $400 million on an auction recently and both you and Dave have mentioned options to build in wireless. Can you explain your plans or maybe timing for building your own cellular network? And then Mike, can you give us an update on how the conversations are with rating agencies on leverage? It seems like if they look at things on a trailing basis, it could be some time before you get below the two and a half turn target. But if they consider it in the LQA basis, we could get there in 2021 if parks are breakeven. What do you see there? Thank you.

So, let me address the wireless question. Just let Dave comment further; but I don’t think we have any new news on that question. We’re trying to build optionality from a cost basis. We don’t expect customers to see the difference, but we want the best value with the best service. We now have 5G right when everybody who is a network operator does, so that’s how we spot ahead, I guess is the best way for me to answer that question. When we did the original MNVO relationship, we thought about things like what new technologies might come in the future, and we have respect that some of the auction rules require us not to comment on things. We just look at it as creating options for the future for the company that have net value for all the shareholders.

Yes, absolutely. Brian, I think, Phil, the main point is that we really like our current position. We have a go-to-market; we’re still unique in that as other cable partners target us in the same way, where you have by the gig and unlimited options. So, we like our current position. As we look to the future, with the spectrum, we’ll have an opportunity to look at dense pockets of usage and just build a more efficient long-term delivery system. So, we don’t have to rush to do that. We’ll be looking at it from an engineering perspective, and we’ll be opportunistic down the road. But right now, we really like our current position.

Thanks, Dave.

Phil it’s Mike. On your other question, I mean, I think obviously, as you said, we’re very committed to the commitments that we made to the rating agencies and, therefore to the bondholders who support the balance sheet. Our highest priority is to get ourselves delevered based on those commitments, and then to get ourselves back to balanced capital allocation. We’re eager to have that include buybacks, as we’ve been talking about, no doubt. I think it’s premature to talk about that topic you raised and other ways to think about our ability to support the debt through the lens of a rating agency. We’ll talk with them as we see COVID make a turn and the businesses that are hurt on the EBITDA front make a recovery. Until then, it would be premature to make any further comments.

Okay. Thanks, guys.

Regina, we have time for one last question.

Okay, thanks, guys. Obviously, solid growth in Peacock this quarter. Is there anything you could tell us about usage or maybe daily average users? Or maybe the number of premium versus free subs? And then we know what content is resonated with viewers? Is it sports or entertainment or some of the originals or library? Anything you could tell would be great. More broadly, I guess it’s for Jeff or Brian, do you guys believe that NBC has the scale to compete effectively in a D2C-centric world, obviously with the likes of Netflix, Amazon and Disney? You guys talk about that that would be great. Thanks.

Hi, thanks, John, this is Jeff. I’ll jump into that. Clearly, we— I think we talked about the 22 million signups, which is great and ahead of expectations. If you look at the three metrics that really go into it: how many people sign up, how many of them use it regularly (we track kind of MAU or monthly active users), and then how often they use it, what the engagement is. Those 22 million obviously served as the top of the funnel, and we’re ahead on the other two of what we projected to be, which then translates to revenue. So, couldn’t be more pleased with where we are. We’re seeing the effects of the Roku deals just kicking in. We have lots of growth amongst Roku customers that we’re just beginning to see the very beginnings of, so couldn’t be more pleased with the content that’s resonating with audiences. It’s kind of across the board; obviously, Premier League Soccer has been an interesting driver for us, some of our topical stuff, as well as NBC News product, have been resonating. Brian mentioned some shows that we’re able to get from other people that they didn’t necessarily discover on other platforms like Yellowstone and Mr. Mercedes are resonating from a viewership perspective. In general, our library is a strength and we’re optimistic; we don't even get The Office— which is still among Netflix's top shows— until January exclusively, and the Olympics will add to our sports strength; we’re very, very optimistic about how the content is resonating. More broadly regarding D2C, we have the scale as a company to more than compete; I think we have the best platform. We have a content machine that can work across our company. When you think about D2C across our broader company, it’s not just Peacock, but Comcast and Sky both have deep broad customer relationships. We took advantage of both when we launched Peacock, using Sky’s expertise to have a product that looks good and works really well. More broadly across the company, we have Fandango and Rotten Tomatoes and lots of ways to reach customers directly. We believe we have more than enough scale, both in our content and across the broader company to reach consumers.

That’s an excellent answer, and a good way to end the call. Going back to a question was asked earlier: what’s your definition of success? You’ve just laid out; it’s looking across the whole company. Peacock is a fantastic example of just in this— from quarter-to-quarter, amazing progress. It demonstrates all parts of the company and their roadmaps are ahead. This one example has had a significant quarter, and we look forward to giving more engagement stats and everything else as we go. My— there’s a race on. We did really well in the last 90 days and the last 180 days in that race. My strategy that has been laid out here gives us a lot less money and risk to our core company while changing the financial characteristics, giving us potential to have many customers with the Peacock app signed up. What can we do to get that engagement and usage up? That’s what we’ll focus on over the next 10 years and in the life of once you get that real estate. We’re going to continue that race. We’ve got some great content ahead to get people who haven’t yet tried Peacock interested in playing with it. When you get there, it’s got to work really well, and that’s where the experience from Sky and X1 and the user interfaces pay off. We’ll keep focused on it. Thanks for all the questions and the conversation. Marci, back to you.

Thanks, John. So that concludes our third quarter 2020 earnings call. Thank you for joining us. I wish you all well.