PNC Financial Services Group Inc
The PNC Financial Services Group, Inc. (PNC) is a financial service company. The Company has businesses engaged in retail banking, corporate and institutional banking, asset management, and residential mortgage banking, providing its products and services nationally and others in its markets located in Pennsylvania, Ohio, New Jersey, Michigan, Illinois, Maryland, Indiana, Kentucky, Florida, Washington, D.C., Delaware, Virginia, Missouri, Wisconsin and Georgia. It also provides certain products and services internationally. As of December 31, 2011, its corporate legal structure consisted of one domestic subsidiary bank, including its subsidiaries, and approximately 141 active non-bank subsidiaries. On March 2, 2012, it acquired RBC Bank (USA). Effective October 26, 2012, PNC divested certain deposits and assets of the Smartstreet business unit, which was acquired by PNC as part of the RBC Bank (USA) acquisition, to Union Bank, N.A.
Earnings per share grew at a 4.4% CAGR.
Current Price
$220.89
-0.20%GoodMoat Value
$322.43
46.0% undervaluedPNC Financial Services Group Inc (PNC) — Q4 2018 Transcript
AI Call Summary AI-generated
The 30-second take
PNC had a strong year in 2018, making record revenue and returning a lot of cash to shareholders. While they see a healthy economy ahead, they are watching risks like trade tensions and a government shutdown. The company is excited about its new national digital banking service, which is attracting customers outside its traditional branches.
Key numbers mentioned
- Full year 2018 net income $5.3 billion
- Fourth quarter net income $1.4 billion
- Capital returned to shareholders in 2018 $4.4 billion
- Full year 2018 revenue $17.1 billion
- Efficiency ratio for Q4 2018 59%
- Expected 2019 loan growth 3% to 4%
What management is worried about
- The government shutdown persisting for a longer period could change the economic outlook.
- If disagreements with China on trade aren’t sorted out, the impact currently being felt by large multinationals could start to trickle down to the broader economy.
- Bank-to-bank competition on a traditional bank name in middle market cash flow is still brutal.
- Credit quality simply can't remain at its current low levels indefinitely.
- The re-pricing of risk in the capital markets is driving business back to the banks, but competition remains fierce.
What management is excited about
- The re-pricing of the risk in the capital markets drives business back to the banks.
- The national digital retail strategy launch has been successful, with new account growth exceeding expectations.
- Expansion into new middle market cities like Denver, Houston, and Nashville is progressing well, with growth faster than the legacy book.
- The company expects to continue to deliver positive operating leverage in 2019.
- Having a physical "Solutions Center" in expansion markets is proving important and attracting significant origination.
Analyst questions that hit hardest
- John McDonald (Bernstein) on credit quality: Management gave a long, detailed response emphasizing that specific issues were "idiosyncratic" and not economic, but conceded that credit "can't remain this low indefinitely," leading to slightly higher provision guidance.
- John Pancari (Evercore) on net interest margin: Management gave an evasive, multi-point answer differentiating between net interest income and margin, citing "challenges" and "process changes," and ultimately stated they don't manage to or guide on net interest margin.
- Erika Najarian (Bank of America) on deposit repricing after Fed hikes: Management responded that the situation is historically unique due to online accounts and Fed balance sheet reduction, and they were uncertain how it would unfold, offering only speculation.
The quote that matters
"Notwithstanding the performance of our share price, we feel pretty good about 2019."
Bill Demchak — Chairman, President and CEO
Sentiment vs. last quarter
Omit this section as no previous quarter context was provided in the transcript.
Original transcript
Operator
Good morning. My name is Carlos, and I will be your conference operator today. At this time, I would like to welcome everyone to the PNC Financial Services Group Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. As a reminder, this call is being recorded. I would now like to turn the call over to the Director of Investor Relations, Mr. Bryan Gill. Sir, please go ahead.
Well, thank you, and good morning, everyone. Welcome to today’s conference call for the PNC Financial Services Group. Participating on this call are PNC’s Chairman, President and CEO, Bill Demchak; and Rob Reilly, Executive Vice President and CFO. Today’s presentation contains forward-looking information. Cautionary statements about this information, as well as reconciliations of non-GAAP financial measures are included in today’s earnings release materials, as well as our SEC filings and other investor materials. These materials are available on our corporate website pnc.com under Investor Relations. These statements speak only as of January 16, 2019, and PNC undertakes no obligation to update them. Now, I’d like to turn the call over to Bill Demchak.
Thanks, Bryan, and good morning, everybody. Today we reported full year 2018 results with net income of $5.3 billion or $10.71 per diluted common share. The strong year for PNC was capped by another solid quarter. You saw that we reported fourth quarter net income of $1.4 billion or $2.75 per diluted share. We grew loans, deposits, and net interest income in the quarter and we controlled expenses. And while our provision increased reflecting loan growth, Rob will talk more about this in a second, credit quality remained very strong for the quarter. Non-interest income for the quarter was down, but largely due to asset management revenue driven by lower earnings from our equity investment in BlackRock and the decline includes a charge that flows through to PNC related to BlackRock's restructuring charge that you saw in their call this morning. Pulling back to look at the year, 2018 was successful for PNC and I want to thank all of our employees for their continued hard work as well as our clients for their ongoing trust in us. For the full year, we achieved record total revenue, non-interest income and net interest income were up, and we generated positive operating leverage for the year. We continued to manage expenses well even as we invested heavily into our businesses and our people, and even improving our efficiency ratio through the year. We grew loans and deposits and expanded the reach of our franchise, both through our middle market expansion, as you saw we moved into 2018 into Denver, Houston and Nashville, but also through our successful launch of our national digital retail strategy. Finally, we returned $4.4 billion in capital to our shareholders through repurchases and dividends. Since we began repurchasing shares in 2014, we've returned more than $16 billion in total capital through dividends and share repurchases, and our total share count has actually decreased 14% from 533 million to 457 million shares. As we entered 2019, despite the recent market volatility, yield curve inversion and political and trade tensions, we don't think we're headed towards a recession. Consumer confidence remains high and it's going to provide support for consumer spending, which accounts for over 65% of domestic GDP. Both services and manufacturing remain at expansionary levels, although admittedly off the recent highs, and our corporate clients, as we talk to them, remained largely bullish. Of course, all of this could change, for example, if the government shutdown persists for a longer period or if disagreements with China on trade aren’t sorted out, and the impact currently being felt by large multinationals starts to trickle down to the broader economy. We don't think that's going to be the case. Instead, we see an economy growing at over 2.5% and healthy loan demand as the re-pricing of the risk in the capital markets drives business back to the banks. In this environment, we believe we can continue to establish new customer relationships, particularly as we keep broadening the reach of our brand. We also believe we can deepen relationships with our existing clients by delivering a superior banking and investing experience, alongside the innovative products we've been bringing to market now for customers to achieve their financial goals. Furthermore, we'll continue the path of risk and expense management that has enabled us to perform throughout the cycle, creating long-term value for our investors over time. We've got a lot of opportunities in front of us to grow the company responsibly simply by continuing to execute on our strategic priorities in 2019 and we are excited about the year ahead. And with that I'm going to turn it over to Rob who’s going to run you through the results in more detail and share our guidance for this year, and then we'll be happy to answer any questions.
Yeah, great. Thanks, Bill and good morning, everyone. As Bill just mentioned, we reported full year net income of $5.3 billion or $10.71 per diluted common share, and fourth quarter net income was $1.4 billion or $2.75 per diluted common share. Our balance sheet is on slide four and is presented on an average basis. Total loans grew $2.6 billion or 1% to $226 billion in the fourth quarter compared to the third quarter. Growth compared to the fourth quarter of 2017 was $4.8 billion or 2%. Investment securities of $82.1 billion increased $1.4 billion or 2% linked quarter and $7.9 billion or 11% compared to the same quarter a year ago. Purchases were primarily U.S. treasuries and residential mortgage-backed securities. Our cash balances at the Fed averaged $16.4 billion for the fourth quarter, down $2.4 billion linked quarter and $8.9 billion year-over-year. Spot cash balances at the Fed were $10.5 billion at December 31st, as we opportunistically invested cash and resale agreements at year-end. Deposits were up 2% on both the linked quarter and year-over-year basis. As of December 31, 2018, our Basel III Common Equity Tier 1 ratio was estimated to be 9.6%, up from 9.3% at September 30th. For the full year 2018, we returned $4.4 billion of capital to shareholders. This represented a 22% increase over the prior year and was comprised of $1.6 billion in common dividends and $2.8 billion in share repurchases, which included repurchases under our recently increased authorization. Our return on average assets for the fourth quarter was 1.4%. Our return on average common equity was 11.83%, and our return on tangible common equity was 15.09%. Our tangible book value was $75.42 per common share as of December 31st, an increase of 3% compared to September 30th. Slide five shows our loans and deposits in more detail. Average loans grew $2.6 billion or 1% linked quarter and $4.8 billion or 2% compared to the fourth quarter last year. Average commercial lending balances increased $2.3 billion linked quarter. This reflects an increase in multifamily agency warehouse lending, corporate banking, business credits, and equipment finance businesses. Looking at our C&IB loan portfolio in three categories; secured lending, commercial real estate, and traditional cash flow, our growth continues to be driven by the secured lending business, which comprises approximately a third of our portfolio. During the fourth quarter, the secured lending businesses, which we define as asset-backed, equipment finance and business credit, grew 4% linked quarter and 12% year-over-year. The second category, commercial real estate, excluding our multifamily agency warehouse lending, declined approximately 1%. And the third category, traditional cash flow balances were relatively flat. On the consumer side, balances increased by approximately $300 million linked quarter and $1.1 billion year-over-year. This was the sixth consecutive quarter that our average consumer portfolio grew. We had growth in residential mortgage, credit card, auto, and unsecured installment loans, while home equity and education lending continued to decline. Deposits increased $4 billion or 2% to $267 billion in the fourth quarter compared with the third quarter. Growth was largely in commercial deposits related to typical seasonality and as expected was primarily in interest-bearing accounts. Consumer deposits remained stable linked quarter. Compared to the same quarter a year ago, total deposits increased by $5 billion or 2%, reflecting growth in both consumer and commercial balances. Our overall cumulative deposit beta increased in the fourth quarter driven by both commercial and consumer. The cumulative commercial beta is effectively at our stated level, and our cumulative consumer beta increased 1% from the third quarter to 14% and remained below our stated level of 38%. As you can see on slide six, full year 2018 revenue was a record $17.1 billion, up $803 million or 5%. Net interest income increased by $613 million or 7%, and non-interest income grew by $190 million or 3%, reflecting higher interest rates and overall business growth. As a reminder, 2017 non-interest expense included significant items totaling approximately $500 million. Excluding these items, full year non-interest expense increased reflecting deliberate investment in our businesses, technology, and people. For the fourth quarter, expenses declined linked quarter by $31 million or 1%. Full year provision of $408 million decreased by $33 million compared to 2017, and provision for credit losses in the fourth quarter increased $60 million to $148 million. Now let's discuss the key drivers of this performance in more detail. Turning to slide seven, full year 2018 net interest income was $9.7 billion, a record for PNC. Net interest income for 2018 increased $613 million or 7% compared with 2017 as higher earning asset yields and balances were partially offset by higher funding costs. Our net interest margin increased in 2018 to 2.97%, up 10 basis points compared to 2017. For the fourth quarter, our net interest margin was 2.96%, a decline of 3 basis points linked quarter. The 3 basis point decline was due to a fourth quarter refinement of the calculation of average other interest earning assets, which resulted from automating certain operational processes during the quarter. As a result, average other interest earning assets increased by an immaterial amount and net interest income was unaffected, impacting NIM accordingly. Turning to slide eight, full year non-interest income was up $190 million or 3%, and included a $32 million decline in the fourth quarter compared to the third quarter. Importantly, we continue to execute on our strategy to grow our fee businesses across our franchise, and those efforts help to drive record fee income in 2018 of $6.2 billion. Taking a more detailed look at the performance in each of our fee categories. Asset management fees declined $117 million or 6% for the full year, while 2017 included a $254 million flow-through benefit from tax legislation as a result of our equity investment in BlackRock. Excluding this benefit, asset management fees were up $137 million or 8%. However, on a linked-quarter basis, asset management fees declined $58 million, driven by $47 million in lower earnings from PNC's investment in BlackRock, including $10 million flow-through impact related to BlackRock's recently announced restructuring charge. PNC's asset management fees also declined linked-quarter, primarily driven by lower average equity marks. Consumer services fees grew $87 million or 6% for the full year, driven by higher debit card activity, brokerage fees, and credit card activity net of rewards. Compared to the third quarter, consumer services fees increased by $10 million, or 3%. Corporate services fees increased to $107 million, or 6%, for the full year, reflecting higher treasury management and M&A advisory fees. Linked-quarter corporate services fees grew by $3 million, or 1%, including higher loan syndication fees. Residential mortgage non-interest income declined in both full year and linked-quarter comparison, as volumes and margins remain challenged. The linked quarter decline was driven by a $19 million negative adjustment for residential mortgage servicing rights valuation in the fourth quarter, compared with no adjustment in the third quarter. Service charges on deposits increased 3%, both linked quarter and full year, reflecting increased customer activity and product enhancements. Finally, other non-interest income was $325 million for the fourth quarter and included a $42 million benefit from Visa derivative adjustments, primarily related to the change in Visa share price during the quarter. Turning to slide nine, our full year 2018 expenses were $10.3 billion compared to $10.4 billion in 2017. As I previously mentioned, 2017 included approximately $500 million of significant items impacting the year-over-year comparison. Taking a look at the fourth quarter, expenses declined by $31 million, or 1%, compared with the third quarter. Lower personnel expense and the elimination of the $36 million quarterly FDIC surcharge assessment more than offset seasonal increases in occupancy and equipment and higher digital marketing expenses. Our efficiency ratio for the fourth quarter was 59% and 60% for the full year 2018, the lowest in several years. Expense management continues to be a focus for us and we remain disciplined in our overall approach. As you know, we had a 2018 goal of $250 million in cost savings through our continuous improvement program and we successfully completed actions to achieve that goal. For 2019, we've increased our annual CIP target by $50 million to $300 million. Our credit quality metrics are represented on slide 10 and remained strong. Full year provision for loan losses totaled $408 million, down from $441 million in 2017. Net charge-offs also declined from $457 million in 2017 to $420 million in 2018. For 2018, reserves to total loans declined slightly to 1.16% from 1.18%. On a linked-quarter basis provision increased $60 million in the fourth quarter due to growth in both commercial and consumer loans, as well as the impact of a handful of specific loan reserves in the commercial portfolio. As we've highlighted in the past, given the absolute low levels of provisions relative to the size of the loan portfolios, we're likely to experience some volatility quarter-over-quarter as the timing of specific reserves or specific releases is not uniform, but does tend to level out when viewed on a full year basis. Importantly, we're not seeing any broad trends within these specific reserves that would indicate potentially significant deterioration. Nonperforming loans were down $171 million or 9% compared to December 31, 2017 with declines in both commercial and consumer loans. Year-over-year total delinquencies were down $35 million or 2%. As you can see on the slide, these credit metrics have continued to improve over the last five years to very low levels. In summary, PNC reported a successful 2018 and we're well positioned for 2019. Looking ahead to the rest of the year, we expect continued steady growth in GDP. We now expect one increase of 25 basis points in short-term interest rates this year occurring in September. Based on these assumptions, our full year 2019 guidance compared to the full year 2018 results is as follows; we expect loan growth to be in the range of 3% to 4%; we expect revenue growth in the upper end of the low single-digit range; we expect expense growth in the lower end of the low single-digit range; and we expect our effective tax rate to be approximately 17%. Based on this guidance, we believe we will continue to deliver positive operating leverage in 2019. Looking at the first quarter of 2019 compared to fourth quarter 2018 results, we expect loans to be stable; we expect total net interest income to be stable, reflecting two fewer days in the quarter; we expect fee income to be down by low single digits; we expect other noninterest income to be between $275 million and $325 million excluding net securities and Visa activity; we expect expenses to be stable; and we expect provision to be between $125 million and $175 million. And with that Bill and I are ready to take your questions.
Operator
Thank you. Our first question comes from John McDonald with Bernstein. Please go ahead with your question.
Hi, good morning, guys. Just wondering if you could drill down a little bit into what you're seeing in terms of credit quality, understanding, obviously, we're coming off of a really good credit performance over the last couple of years for you and the industry. Just kind of wondering what in your models drove the increase in provision this quarter and for a slightly higher rate of provisioning called for in the first quarter. How much of that is driven by growth, and how much by changes in credit quality or the early indicators that you see in your models?
Hi, John, this is Rob. Yeah, a couple of things on that. Again just to reiterate what I just said and Bill mentioned, credit quality is really strong. By virtually every measure, charge-offs are down, NPAs are down, delinquencies are down year-over-year. So that hasn't changed. In regard to the provision for the fourth quarter, I’d chalk that up to growth and also some of these specific names of this handful of names that we had. So when you take a look at our total 2018 provision of $400 million down year-over-year, we're bouncing off some pretty low levels. So that explains the fourth quarter of 2018. For the first quarter of 2019 going forward, a couple of things. One, again, credit quality we see as good. We don't see any broad trends in any asset categories that would suggest substantial deterioration that I mentioned, but we do see growth.
But frankly, any deterioration, I mean you used the word substantial, but there's not – John, we had four commercial credits go NPA in the fourth quarter and they were all completely idiosyncratic associated with strange things. So there is nothing kind of based on the broader economy. And even in consumer, where there's been a slight tick up in auto, that's still going back to the hurricane damage. There's really nothing there.
No, I think that is correct. To elaborate on the first quarter, I believe that as Bill mentioned, commercial performance is quite low. The total charge-offs in our commercial portfolio for 2018 were $25 million on a $150 billion portfolio. It seems likely that this will increase somewhat over time, but the change will be gradual.
Yes, but the short answer to your question about the guidance for the first quarter is that we don't see anything. It simply can't remain this low indefinitely.
That's my point, right.
So we kind of tell you a slightly higher number though on the back of the fact that everybody is talking about a slightly weaker economy, but we don't see anything today that says that's true.
Okay. Got it. That's really helpful. And in terms of the revenue outlook, you've given an outlook on revenues for 2019, upper end of low-single digits. So just kind of wondering what your confidence level in the revenue outlook? Maybe how you see it split a little bit between NII and fees? And where do you enter the year with good revenue momentum and tailwinds? And where might the revenue outlook be a little more challenging? Thanks.
Sure. So our guidance calls for revenue, the upper end of low-single digits, which is connected to our loan outlook, which is 3% to 4% growth. And you can sort of do the math in terms of the fee guidance being up low-single digits on the lower end. We do see in terms of the contribution of revenue, more of that growth coming from NII versus the fees, but growth in the fees.
Yes, we had absent impact of BlackRock, we had a great year this year on fees, a lot of it in corporate services that depending on what market activity is, could be a little bit weaker into next year. The other thing is just in the forecast, we have included in effect the market’s expectation on BlackRock inside of our fee line. So that's causing that to be somewhat subdued versus our own internal growth.
Okay. And in terms of the net interest income, Rob, do you see that growing kind of in line with the loan growth?
Yes.
You've got some puts and takes around the NIM obviously, but pretty much in line with loan growth?
Yes, that's right, John.
Operator
Our next question comes from the line of John Pancari with Evercore. Please go ahead.
Good morning.
Good morning, John.
Also on the credit front, the reserve came out around 116 basis points. Is that a fair level to assume where it holds through the year if we don't see material change in credit? And then also I know you indicated a handful of commercial names that impacted the number or your expectation for provisioning here. Does that mean that that provision range of $125 million to $175 million could come down beyond the first quarter as we move through 2019 or do you think it stays?
That's why we gave you a range.
That's correct. That's the range, yes. The ranges are quite small, and the key aspect is that they are gradual. We don't anticipate significant changes. Regarding the reserve ratio, I believe we are sufficiently reserved and that it should remain relatively stable.
Okay. I understand. Regarding margin, excluding the 3 basis point impact of the process change, it remained flat despite the ongoing Fed rate hike. Can you provide insights on your asset sensitivity? Specifically, what kind of progression do you anticipate for the margin if we experience your rate assumption of one hike in 2019? How should we view the margin throughout 2019? Additionally, if the Fed decides not to proceed with that hike, do we expect some incremental expansion in the near term, or will it remain flat or decrease?
You included several different issues in your question. Regarding asset sensitivity, we are still asset sensitive. This will affect net interest income as indicated in our guidance, but may not necessarily impact net interest margin. It’s important to differentiate between the two, as we don't manage the company based on net interest margin alone. That said, the momentum we’ve experienced in net interest margin, along with the industry’s performance due to predictable rate hikes, is likely to slow down. I estimate that our net interest margin, but not our net interest income, will fluctuate around current levels throughout the year. This quarter won't change income, but we faced challenges with average earning assets, some hedge ineffectiveness that negatively impacted us, and a lower swaps balance. These factors, which are not tied to economics, influenced our numbers and could have easily varied in the opposite direction. Therefore, I don't anticipate a significant increase from us or others moving forward. This situation is not related to asset sensitivity but is due to rising rates in the short term. However, I'm not concerned about it. As we've stated, we expect to continue seeing growth in net interest income.
We do not provide guidance on net interest margin, but to reiterate Bill's point, we expect our current rate expectations for the short term to remain stable.
Got it. Thanks a lot.
2.96. Yes.
Right. Okay. Got it. Thank you.
Operator
Our next question comes from the line of Gerard Cassidy with RBC. Please go ahead.
Good morning, guys.
Hi, Gerard.
I apologize if you touched on this. There's multiple conference calls going on, as you know. How is the competition on the C&I side? If you could compare it throughout 2018, did it ease up at all in the fourth quarter as the shadow banking industry, if you will, ran into difficulties or whether it's tough as ever? If you can give us some color there on the C&I competition.
Well, I think what you're going after here is that the crack in credit spreads in the capital markets impact and offer opportunities to the banks. And the answer to that is yes. So what banks are willing to do on the lending side has backed off at this point in terms of where they’d underwrite and syndicate, and you've seen some people have run into some hung deals. That doesn't play into our model that much because we're not really in the leveraged lending business. What has happened though is the clients who are, kind of, I call them the five Bs, so they use banks and they also use the bond markets, they're coming back to banks as the price differential has moved in favor of banks and the bond market has, at least so far, not really opened up for them. So we see that benefit. As it relates to head-to-head bank competition on a traditional bank name in middle market cash flow, it's still brutal. That hasn't changed. So maybe the simplest way to answer that question is bank-to-bank competition is still fierce, while bank-to-capital market competition has moved in favor of banks.
Very good. And then the follow-up on that, if you take recession off the table, I don't think anybody believed we're going to have a recession in 2019. So if you take that off the table and some episodic global risk bill. When you guys look at your business for this year, what are the risks that you're focusing in on to make sure that you're not caught by these risks – earnings or revenues?
Yeah. So, we actually have done a look at who might be impacted by tariffs both directly and trickle down. And we have a specific reserves against that inside of our credit book today. But, by and large, we serve the domestic economy. And the domestic economy, you've heard me say this before, is really strong and our clients remain strong. Now they ultimately can be impacted, obviously, by the global economy and by the trickle-down effect to some of the troubles larger multinationals face because of their global economy. But thus far, we don't see it. And at the margin, if the worst-case happens, we won't have any concentrated impact as it relates to industries or businesses we cover. We will simply be impacted as a function of the expected impact from a slower economy broadly defined.
Great. Appreciate the color. Thank you.
Operator
Our next question comes from the line of Ken Usdin with Jefferies. Please go ahead.
Hi, good morning. Thanks, guys. I got a question on the deposit side. Looks like you continue to have really good overall growth, and obviously the deposit cost has been going up. Can you just talk through just the deposit competition side? And given your view of just one hike this year, how do you anticipate deposit competition to evolve in this presumably slower than previously anticipated rate cycle?
Yeah, it's a good question. And it varies by what we're trying to do. So on our national digital strategy, we're playing principally against the online banks and we're all paying largely at market money market rates. And I think that continues. It's interesting our retail data this quarter actually was less than it was in the third quarter, and then kind of bounce around as we go through the year. But we're not seeing, at least thus far, massive competition for traditional deposits. We continue to pull deposits from, as does the industry, flows from smaller banks to larger banks. And I think that trend continues. And then you have this overlay of the continued shrinkage of the Fed balance sheet, which draws cash out of the system. So there's a lot of factors in there. I don't see a massive shift through 2019 in the trends that we've seen thus far. Through time you will see greater portions of our total deposits coming from the online channel, which, of course, will change our beta. But today it’s such a small number. It doesn't really impact.
And maybe as a follow-up. Can you just flush out just the progress you're making on the national strategy and the type of growth that you're seeing from the new markets and the new endeavor?
Yes, on the consumer side. So we also have expansion markets on the commercial side. But on the consumer side, it's going well, exceeding our expectations. We've been at it now just for over three months. Balances continued to grow across a lot of geographies, and 85% of those new accounts, which now are getting close to the high teens in the 10,000 to 18,000 range, are 85% of that is new to PNC. So we like what we’re seeing so far, but it’s early.
A couple of things I want to mention. We understand that you have a lot of data on this, and once we have a sufficient track record, we will begin sharing what we are observing in terms of account activity. So far, a few points have validated some of our initial thoughts. First, having a physical presence is important. The Solutions Center we established in Kansas City continues to attract a significant amount of origination compared to the online channel on a per capita basis. People are willing to travel for it. Second, the number of virtual wallet accounts we are opening, which are being utilized by new customers, continues to surprise me. I believe it's around a third or 25%.
About 25%, yes. About 25%.
And totally new clients to PNC, who are using us as their primary bank. And that's quite interesting to us.
And encouraging.
Yes, and we're going to have to do some analysis around that to figure out what types of activity, how sticky depositors are, how deposit trends with these accounts move, and so on and so forth. But so far we're pretty happy with it.
All right. Thanks very much.
Sure.
Operator
We find it quite interesting that customers are using us as their primary bank. It's encouraging, and we will need to conduct some analysis to understand the types of activity, the stickiness of depositors, and how deposit trends with these accounts change. Overall, we are pretty happy with the current situation.
Next question please.
Operator
Our next question is a follow-up from the line of John McDonald of Bernstein. Please go ahead.
Hey, guys. Just wanted to drill down a little bit on the idea of operating leverage, how you guys are thinking about it in terms of the linguistic gymnastics on the outlook slide, revenues up higher end of the low single-digits seems like it could be three, and a lower end signal to me is at one to two. So it seems like you're saying maybe 100 to 200 basis points of operating leverage. Is that like a reasonable bogey for us to think about that you guys are kind of shooting for this year?
Yes, yes. That's right.
Talk about that a little bit, Rob.
Yes. No, no, that's right on. So higher end of low single digits, just average. Put a little band around 3% and lower end put a band around 1%.
John, long story short, notwithstanding the performance of our share price, we feel pretty good about 2019. And we put in the guidance.
Good. And that obviously, mathematically that we should grind down on your efficiency ratio if we continue with the operating leverage.
Yes. That's right. Yes. That's right.
Okay.
John, along those lines, we did hit a five handle on the efficiency ratio there in the fourth quarter. So we're on our way.
Yes, I think that's good to see the improvement. I think people are looking for, hoping you get below 60, and I think commitment to continue the improvement is also helpful.
Yes. Good.
Next question, please.
Operator
Our next question comes from the line of Erika Najarian with Bank of America. Please go ahead.
Hi. Good morning.
Hi, Erika.
Hi, Erika.
I just wanted to also clarify your full year outlook. It looks like consensus has a 6% decline in net income expectation for BlackRock in 2019. Of course, not yet adjusted for this morning. So it sounds like the revenue momentum for 2019 and positive operating leverage is actually better given that that's all coming through your revenue line. Is that a good interpretation of how we're thinking about BlackRock versus core trend?
Yes. And we do use the consensus numbers for BlackRock.
Okay, perfect. And just a follow-up to Ken's question, the market is also thinking that perhaps the Fed is on a longer pause than the September hike that you're thinking embedding in your guide. But as we think about deposit repricing, particularly for money market strategy, how many quarters until the last hike does deposit pricing stop catching up in your experience?
How many quarters until the last hike…?
You mean how many quarters after the last hike?
Yes, how many quarters after the last hike?
Yes. Historically, there has been a significant lag. The current issue is that, for the first time in this situation, there are many online accounts while the Federal Reserve is reducing its balance sheet. Additionally, smaller banks are competing aggressively on rates to retain clients. I'm uncertain how this situation will unfold. While I can speculate, I believe these factors will influence future deposit rates. For banks like ours, our core clients' ability to remain competitive will largely depend on the services we offer them.
Yes. I think that's right. And commercial, of course, Erika, as you know, has moved. So it's all about the consumer deposits.
Yes.
Got it. And looking at your CET1 ratios and the potential Fed proposal, I'm wondering if we should expect a continuation of increases in terms of buyback requests from the Fed, particularly given the stock price has arrived a little bit relative to peers?
The answer is yes. Although, remember the proposals that are out are unlikely to have any impact on this coming CCAR and it's unclear in terms of the new CCAR guidance how much of that will be included in this year's CCAR, I think they’re still sorting through that. But at the margin both of those things will give us increased flexibility and where otherwise, by certainly at this share price, to be pretty heavy on the buyback.
Got it. Thank you.
And, of course, we haven't seen the scenario yet. So, it’s just speculation.
Got it. Thanks.
Operator
Our next question comes from the line of Saul Martinez with UBS. Please go ahead.
Hey, good morning. Can you just give us an update on where you stand on your CCAR preparation, when you think – when you plan to start with parallel runs or unless you've already done so?
Yeah. Sure.
And just when can we – and just any update on when do you think we can have some estimate of the upfront impact?
Yeah, so we're busy working on it and making good progress. We had said before, it's our intention to begin parallel run here in the first half of 2019. We're on track to do that. So in regard to being able to provide you with information and insight from that, sometime in the second half.
Sometime in the second half. Okay. Fair enough. Thanks a lot.
Sure.
Operator
Our next question comes from the line of Kevin Barker of Piper Jaffray. Please go ahead.
Good morning.
Good morning, Kevin.
In regards to – following-up on some of the credit comments, there was a particular pickup in equipment lease financing on the 30-day delinquency rate. Is there anything in particular there you've seen that you can expand upon?
No – yeah, Kevin, there was a tick up there, and it was in the 30-day category there. Equipment leasing to some of those delinquencies is elevated relative to a software change that we made that created some administrative delinquencies. So there’s some elevation that's coming from that that's part of that, otherwise it’s just seasonal.
But differently, it’s not really a change in credit conditions there. The system is processing certain payments in a way that causes us to book them as delinquent, whereas, the old system didn't do that.
Yeah. Administrative.
And we’ll clear those up.
So, do you make a broad administrative change in your systems to impact your calculation premium on top of this?
No, it's two completely separate, completely separate things.
But it is – yeah, it is a totally separate thing. But I mean, we are – look, we put in a completely new leasing system that has a couple of bumps that are causing us this issue you see on delinquencies. The automation inside of the balance sheet calculation is a good thing. We're just automating manual processes, and in the process of doing that we found the calculation difference that historically have been off in a de minimis amount on the balance sheet. All these things are good. We're basically getting rid of manual stuff and putting in a new system. So we find things every time we do it.
Right. And so no deterioration in credit. And it’s just…
No, I mean, all the way back to the beginning. There’s nothing that we see in any of these books that is suggesting anything but the continuation of the trend. We've always hedged that with the basic notion that it just can't stay this good forever.
Got it, okay. And then in regards to your loan growth of 3%, 4%, and with commercial competition, I guess easing from the non-banks and potentially giving a little bit of a tailwind possibly from there, absent a slowdown in the broader economy. Are you seeing any of the pickup in the consumer side as well, given some of the changes that you've been making over the last, I'd say a year or two to focus more on the consumer?
That work continues and you've seen for I don't know, five or six quarters.
Six quarters.
To grow consumer, we should be able to continue doing that despite the run-off in home equity and student lending. I believe that will continue, although you are facing significant challenges due to those run-offs. However, we are managing without altering the credit risk by executing good products and improving our penetration with existing clients. So, I can't say if it will accelerate, but it should continue.
Yes, certainly continue, but in terms of our guidance with 3% to 4%, we do see more growth on the commercial side than consumer, but to Bill’s point, growth in both portfolios.
By the way, some of the growth in commercial will continue to see growth as we have in our secured businesses, specialty businesses absent real estate. But the other thing is, we are unlikely to have some of the purposeful run-off we saw in 2018 repeat itself in certain segments that just weren’t kind of paying the freight. So we feel pretty good about that number.
Okay. Thank you very much.
Operator
Next question comes from the line of Matthew O'Connor with Deutsche Bank. Please go ahead.
Yes. Hi. This is Rob on for Matt. I'm just curious on your new expansion markets, I was just curious if you can provide an update on progress you're making there, just how things are tracking versus your expectations?
Yes, it's a good report there in terms of, again these are relatively new. But in each one of those markets we are growing loans faster than that legacy book. And then I think what we are most encouraged about is the composition of the business, which is relationship-oriented and I think close to half of our sales are in non-credit. So, it is not just blind participation in credits, what we intended to do was to build out our model in these markets. So, so far very good.
Okay, and then just on your liquidity position. You mentioned, you invested in some resale agreements at year-end?
Yes. Yes.
Does that correspond to the increase in other assets on a period-end basis? And then maybe just an update on your thinking about continued deployment from here?
Yes, sure. No, it does thinking that’s just a year-end. So that was just for a short period of time. Going forward in terms of our liquidity, no, we feel good about in terms of where we are. We are satisfying our current LCR obligations, above 100%. There is a proposal for us to go lower, but that won't likely occur substantially in 2019. So we are good. We have balances roughly in the $16 billion range at the Fed. We could redeploy those in other level one securities, higher-yielding securities and we may do that as the year plays out.
Okay. Thanks.
Sure.
Operator
Our next question comes from the line of Brian Klock with Keefe, Bruyette & Woods. Please go ahead.
Hey, good morning, gentlemen.
Good morning.
I have a quick question regarding the loan growth you mentioned earlier from a collateral type perspective. I was reviewing table six in your supplemental pack that covers the end of the period. You saw significant growth in commercial and industrial loans, particularly in retail, wholesale trade, and other industries, which increased by $2 billion sequentially. Is there anything notable about that growth? It seems much more substantial compared to previous quarters. Was that part of what you were discussing?
I don't have the table in front of me, but if it's inclusive of our asset-based lending, a lot of that will come from year-end inventory build for retailers that were otherwise clients, but basically draw down pretty heavy as it gets ready for the Christmas season.
Yes. I'm aware of the table, but there's nothing unusual there.
I think that probably came from asset-based lending and the traditional draw down on the lines as they build inventory.
Got it. Okay. That’s helpful. And then, I guess a follow-up on the liquidity discussion. And Bill, you mentioned earlier, I guess, obviously, with the Fed pulling liquidity out of the system, I guess when it was on autopilot, I guess well, if they remain on autopilot. But your DDA balances have been declining and like the industry had throughout the year. And it seems like obviously a lot of that’s in your C&IB segment. The retail growth in DDA has been pretty good. So I guess is there any visibility into, like, when could that stabilize? Or when do you think that DDA runoff in the C&IB might kind of abate?
I don't know that I have any model, the insight into it. I think the simple notion that rates are higher than zero and have been for some period of time now has caused corporates to get smart about raising money. My guess is that they're already doing that. They don't choose to do it 50% on the way and then weigh, because they're giving out money every day. So my guess is we're probably where we're going to be.
To add to that point. Time will tell, but if you'd take a look just on the commercial side, in terms of non-interest-bearing accounts. They did decline in the fourth quarter, but they declined at a much lower rate than what we saw at the beginning of the year, to your point.
Yes. That’s fair. That’s fair. Appreciate it. Thanks guys.
Thank you.
Operator
There are no further questions on the phone line. Returning the call...
Well, thank you everybody.
Yes. Thank you. Thanks.
Yes.
Operator
This concludes today's conference call. You may now disconnect.